Senior Program Manager, Instacart

• 7+ years of program management experience driving cross-functional launches in technology, marketplace, retail, logistics, or operations environments
• Proven track record leading regulatory, compliance, or market expansion programs across multiple states or provinces, with the ability to translate policy into product and operational change
• Exceptional communication and stakeholder management skills; you tailor messages to diverse audiences, facilitate alignment, and Communicate Effectively with transparency and respect
• Strong problem-solving and systems thinking; you Solves Creatively by identifying root causes, exploring options, and using data to prioritize and measure impact
• Comfort with ambiguity and change; you adapt quickly, manage multiple concurrent workstreams, and deliver high-quality outcomes under tight timelines

Desirable

• Instacart’s Expansions team builds the programs that unlock new markets, new retailers, and new product capabilities while ensuring we stay ahead of a rapidly evolving regulatory landscape
• We partner across Product & Engineering, Policy & Government Affairs, Legal, Business Development, and Operations to turn complex, cross-functional work into simple, scalable launches that help more people access the food they love
• We’re searching for a Senior Program Manager, Expansions to lead high-visibility, multi-quarter initiatives that span the U.S. and Canada
• As an individual contributor with broad influence, you’ll orchestrate regulatory readiness, retailer integrations, and market launches from discovery through scale, translating ambiguity into clear plans, milestones, and measurable outcomes
• This is a fast-paced environment that rewards ownership, clarity, and tenacity
• You’ll Go Far Together with a team that values transparent communication and diverse perspectives, Roll Up Your Sleeves to solve challenges big and small, and Grow the Pie by building long-term solutions where everyone wins
• The Expansions pillar includes a 15-person core team within a broader Consumer Operations organization of 23 colleagues you’ll collaborate with every day
• Lead complex, cross-functional programs that enable Instacart to enter new markets, onboard new retailers, and operationalize new legislation—owning scope, timelines, dependencies, risks, and success metrics from inception through launch and scale
• Stand up regulatory readiness and compliance workstreams across the U.S. and Canada by partnering with Legal and Policy & Government Affairs to translate requirements into product changes, operational playbooks, and training at scale
• Establish clear program governance and operating cadences, including RACIs, decision logs, and exec-ready status reviews that Put it all on the Table and drive decisive, data-informed tradeoffs
• Identify and resolve cross-team blockers across Product & Engineering, Business Development, and Operations; proactively manage risks and scenario plans, and ensure teams stay aligned to OKRs that Drive Results
• Continuously improve how we launch: codify repeatable processes and tooling, build dashboards that make progress and health visible, and Serve Generously by sharing learnings and best practices across the company