People Operations Automation & Enablement Specialist, Clio

CA$88.4-119.6k

Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band ($104,000). The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time

Confluence

Mid, Senior and Expert level

Toronto

Vancouver

Legal practice management software

Be an early applicant

Legal practice management software

1001+ employees

B2BSecurityComplianceLegalSaaS

Be an early applicant

CA$88.4-119.6k

Confluence

Mid, Senior and Expert level

Toronto

Vancouver

1001+ employees

B2BSecurityComplianceLegalSaaS

Company mission

Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.

Job

Company

Role

Who you are

3–5+ years in People Operations, HRIS, IT Service Management with a primary focus on scaling service delivery, process engineering, or automation
Expertise in auditing multi-step processes to root out inefficiencies and automate manual work
Strong capability to architect internal knowledge, transforming complicated HR guidelines into easily digestible enablement materials
Hands-on experience configuring and optimizing ticketing systems and knowledge bases (e.g., Freshservice, Confluence) to streamline service delivery
Demonstrated ability to deploy AI technologies and automation solutions that optimize and scale internal service delivery
Comfort working in ambiguity and owning end-to-end solutions
Experience using data or metrics to drive operational improvements
Exceptional stakeholder management skills, with a track record of partnering smoothly with IT, Finance, and leadership to drive organizational change

What the job involves

We are looking for a People Operations Automation & Enablement Specialist to join our People Operations Service Delivery team
The People Operations Automation & Enablement Specialist is the architect of our internal service experience and the engine that will scale our team
You are responsible for bridging the gap between complex People policies and frictionless employee self-service. By leveraging AI, designing zero-touch workflows, and building robust knowledge systems, you will transform manual HR tasks into scalable, automated solutions
You won't just launch People programs; you will engineer how they are delivered, ensuring our team can support long-term organizational growth without proportionally scaling headcount
This role will report into the Team Lead, People Operations Service Delivery
Identify recurring employee inquiries and operational bottlenecks, designing automated workflows and system enhancements that deflect Tier 1 tickets and drive employee self-service
Partner with cross-functional stakeholders (IT, Finance, Legal) to operationalize People initiatives, streamlining hand-offs and integrating tools to eliminate manual data entry and repetitive tasks
Act as the subject matter expert on utilizing AI and automation tooling within People Operations to enhance service delivery, speed up response times, and optimize internal workflows
Translate complex People policies and programs into intuitive, highly discoverable documentation, FAQs, and knowledge base architecture
Own the end-to-end lifecycle of Service Delivery content, implementing automated reviews and feedback loops to ensure all resources remain accurate and relevant as the company scales
Deep-dive into service delivery metrics (ticket volume trends, resolution times, SLA adherence, and knowledge base analytics) to pinpoint friction areas
Present data-backed recommendations to People leadership on where to deploy new automations, adjust policies, or improve the employee experience
Lead the execution and change management of continuous improvement initiatives, ensuring new automated processes are successfully adopted by the broader team and employee base

Our take

Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.

Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.

Clio has raised a large amount of investment capital and benefited from the COVID-era move to cloud technologies. Most recently, it raised a 2024 Series F round, which saw the company attain a valuation exceeding $3 billion. This funding is being used to accelerate AI development and to allow existing investors and employees to cash out their shares.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.6)

Company

Company benefits

Company equity
$500 contribution when you become a parent and/or guardian
4-week minimum vacation
Work from home when you need to (role-specific)
Parental leave options for moms and dads
Customizable extended health benefits (including $2000 per year to spend on counseling)
Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
RRSP-matching

Company HQ

Burnaby, BC

Leadership

Jack Newton

(Founder & CEO)

Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.

Rian Gauvreau

(Board Member)

Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 82 more jobs at Clio