Cloud Operations Engineer, Cognigy
More information about location
Enterprise conversational AI platform
Open for applications
Enterprise conversational AI platform
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To lead the automation of conversations to make life easier for everyone.
Role
Who you are
- Kubernetes & Containerization Expertise – You have several years of experience running containers in production, including building Kubernetes clusters from the ground up. You’re also experienced with managed Kubernetes services like AWS EKS, Azure AKS, or Google GKE
- Infrastructure Auto-Scaling – You know how to leverage tools like the Horizontal Pod Autoscaler and Cluster Autoscaler to ensure seamless scaling and performance
- Cloud Proficiency – You have hands-on experience with major cloud platforms like AWS, Microsoft Azure or GCP
- Strong Networking & Security Knowledge – You understand concepts like VPCs, subnets, internet gateways, and web security best practices
- Passion for Automation – You have multiple years of experience with CI/CD systems (e.g., Jenkins, GitLab) and believe in automating whenever possible
- Infrastructure as Code Enthusiast – You’re proficient with tools like Terraform, Helm, and Flux for managing infrastructure and deployments
- Programming Skills – You have expertise in one or more programming languages such as Golang, Python, Ruby, JavaScript, Java, or Perl
- Hands-on with Key Technologies – You’re familiar with Docker, Kubernetes, Message brokers, NoSQL and SQL databases and other core technologies
- Monitoring & Observability – You have experience with monitoring tools like Prometheus, Grafana, and the ELK Stack, ensuring system reliability and performance
- Proactive & Solution-Oriented Mindset – You anticipate scaling needs, take full ownership of challenges, and apply a systematic approach to problem-solving
- Incident Response & Decision Making – You stay calm under pressure, make decisions with urgency when necessary, and are comfortable being on call for emergencies
- Team-Oriented & Globally Minded – You’re eager to collaborate in an international, dynamic, and highly motivated team, contributing to the growth of Cognigy.AI
What the job involves
- You’ll be joining our Engineering department, a dynamic environment where cross-functional development teams drive continuous improvements, build new features, and develop cutting-edge products
- Supporting this innovation, our Product Support, QA, and Cloud Operationsteams work alongside our Product, People, and Leadership teams - including our Director/Architect and VP of Engineering - to tackle new challenges, push the boundaries of technology, and ensure our products remain stable, innovative, and customer-centric
- Together, we’re committed to delivering excellence and shaping the future of our industry
- Automate Everything – Streamline the provisioning of Kubernetes clusters and automate deployment processes for Cognigy.AI, ensuring efficiency and scalability
- Ensure Stability & Reliability – Proactively monitor product installations and infrastructure to guarantee high availability and seamless performance for our SaaS offerings
- Optimize & Reduce Costs – Help engineering teams automate repetitive tasks, improving efficiency, reducing operational overhead, and driving cost-effective solutions
- Mentor & Guide – Provide expertise and mentorship to fellow Cloud Operations engineers, fostering a culture of knowledge sharing and continuous improvement
- Full Lifecycle Involvement – Be part of an agile development team, engaging in all phases of software engineering—from inception and coding to testing, deployment, and operations. Drive automation at every level
- Performance & Scalability Focus – Enhance development team productivity by optimizing observability, scalability, availability, and reliability. Lead postmortems after major incidents to drive continuous improvement
- Embrace Continuous Learning – Stay ahead of industry trends, continuously develop your skills, share knowledge, and take ownership of new challenges—all while enjoying the journey
- User-Centric Mindset – Seek and incorporate customer feedback into development processes, ensuring new features enhance user experience while keeping the codebase deployment-ready at all times
- At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience
Our take
Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that has been accelerated in recent years as so many other services went virtual and digital.
Cognigy is at the forefront of this trend, delivering a set of low-code tools to help enterprises integrate more AI into their customer service processes. As AI has developed, so has the company's suite, and it has launched new features such as AI agents for sales and marketing interactions.
The company has raised substantial funding across the years to accelerate this product development, as well as support its geographic expansion. With the artificial intelligence boom far from over, the future looks bright for Cognigy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2024
$100m
SERIES C
Feb 2022
$15m
SERIES B
Total funding: $167.8m
Company benefits
- Virtual stock options plan to top performers
- Attractive and performance-oriented salary
- Flat hierarchies and the possibility to shape the organization
- Flexible working hours and ability to work remotely in the UK
Company HQ
Düsseldorf-Hafen, Düsseldorf, Germany
Leadership
Benjamin Mayr
(Co-Founder & Chief Software Architect)Earned a BS in Software Development and Gamedesign at Mediadesign University of Applied Sciences. After this, they became an Independent Software Development Consultant.
Philipp Heltewig
(Co-Founder & CEO)Previously CIO of Sitecore, a leader in digital marketing solutions. Also worked at SAP and attended Harvard Business School.
Sascha Poggemann
(Co-Founder & COO)Previously Head of Technical Development at iExergy in Germany.
Share this job
View 7 more jobs at Cognigy