Customer Success Manager, Wunderkind
Publisher SaaS
$70-80k
Performance marketing channel
Be an early applicant
Performance marketing channel
501-1000 employees
Be an early applicant
$70-80k
501-1000 employees
Company mission
To scale a brand's ability to create and grow customer relationships through websites, email, text, and ads.
Role
Who you are
- The ideal candidate would be a strong client facing account manager with a background in either MarTech or AdTech who is looking to impact the digital strategy for our most strategic clients, and have a lot of fun while doing it
- If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished, fast-growing team that will blaze the trail for future growth
- BA/BS degree plus experience related to digital media or digital advertising
- 3-4 years of direct experience in account management or customer success
- A deep understanding of the digital publisher ecosystem and/or experience working with digital publishers (examples: Conde Nast, Meredith, Time, Refinery29, Tribune, CNN, etc.)
- Demonstrated success in fast-paced and demanding tech or startup environments; you relish adversity and overcoming obstacles
- Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
- Strong technical skills or the ability to quickly learn technical concepts
- Elite communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
- Proactive and energetic attitude with the desire to be a key player on a results-oriented team
- Entrepreneurial spirit with a passion for the marketing technology space and a healthy dose of humility
- Proficient in Google Analytics, Adobe Analytics, and/or other analytics tools
What the job involves
- Wunderkind is seeking a client-delight-obsessed Customer Success Manager for our Publisher SaaS team
- As a Customer Success Manager, you'll work directly with senior marketing leaders at some of the largest and most recognizable publishers in the industry, to help them achieve their audience acquisition and subscription growth goals
- We have an innovative and truly differentiated enterprise product that fundamentally changes how publishers monetize their websites, acquire new audiences, and convert visitors into subscribers
- Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise and strategic publishing clients, including initial onboarding, campaign execution, optimization, and retention
- Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer’s business strategy and measurements for success
- Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
- Service as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
- Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services
- Convey publisher feedback internally with product team to inform new monetization opportunities, tailored to the changing needs of your clients
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of nearly 1,000 top brands and publishers. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company HQ
World Trade Center, New York, NY
Leadership
Bill Ingram
(CEO)Prior to joining Wunderkind in 2023, Bill spent 4 years at Cheetah Digital as CPO and PResident. He also spent just over 9 years at Adobe as a VP of Product Managed and VP of Adobe Analytics Cloud.
Richard Jones
(CRO)Richard joined Wunderkind in 2022 as CMO, moving into the role of CRO that same year. Prior to this, he was the CMO at Cheetah Digital and CEO at Wayin.
David MacCallum
(CBO & General Counsel)David joined Wunderkind in 2015 as General Counsel and added the role of CBO to his title in 2019.
Jay Sarwar
(CCO)Prior to joining Wunderkind in 2024, Jay was an SVP of CLient Success at Cheetah Digital for nearly 4 years. He also served as a VP of CS & Operations at Monetate and as a Director of Financial Planning & Analysis at Xtime.
Fabrizio F.
(CFO)Fabrizio is also the Managing Director at Fortissimo Ventures. Previously, he held the role of CFO at Jiffy.com and TRG Screen.
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