Customer Success Director, Hublo
$90-110k
Office located in Rue de Paradis, Paris
HR software for healthcare
Job no longer available
HR software for healthcare
201-500 employees
Job no longer available
$90-110k
Office located in Rue de Paradis, Paris
201-500 employees
Company mission
Make everyday life much easier for health care professionals.
Role
Who you are
- The ideal candidate will have experience in scale-ups, balancing strategic vision with hands-on execution, strong management skills, and a proven track record of contributing to significant company value creation
- Strong expertise in customer relationship management (Customer Success), account management, or a similar role, with a minimum of 6 to 10 years of experience in BtoB
- Significant experience in a fast-growing company (scale-up), with a demonstrated ability to balance strategic vision and operational execution
- Experience in a demanding and fast-paced environment (strategic consulting, investment bank, etc.) is a plus
- Demonstrated management skills, with experience leading and inspiring multidisciplinary teams, including managers and individual contributors
- Successful track record in creating significant company value through customer retention, expansion, process optimization, and innovation
- Excellent communication skills and fluent in French and English
What the job involves
- As the Director of Customer Success, you will lead our CSM and User Care teams and strategy, which are essential in delivering our mission at Hublo, and recognised both internally and externally for their impact and excellence
- Your goal is to ensure that our clients and users derive maximum value from our entire product range
- By driving usage, health, retention, and expansion, you will deliver exceptional service that meets healthcare facilities and healthcare professionals' needs
- Overseeing and inspiring a team of 40, you will establish new ideas and new processes, foster internal collaboration, and execute a comprehensive growth and scaling strategy
- You will report directly to our CEO (Antoine) and join the Leadership team at Hublo
- Executive strategy: define and implement a strategy to maximize customer satisfaction, retention, expansion, and usage (part of the revenue is based on usage)
- Customer journey ownership: own the post-sales customer journey across onboarding, implementation, training, adoption, engagement, renewal, and expansion
- Team management and empowerment: lead, organize, mentor, manage, and inspire a team of both individual contributors and managers
- Innovation and optimization: drive innovation across the team to enhance and optimize customer touchpoints throughout multiple customer journey stages
- Process improvement: master and improve or implement best-in-class processes to increase performance, quality, and scale
- Cross-functional partnership: partner closely with the Sales, Marketing and Partnership teams to deliver a seamless customer experience throughout the lifecycle
- Product expertise: maintain a deep understanding of our product, speak with customers about the most relevant features for their specific needs, and partner closely with the Product team to address them
- Budget steering: manage and optimize a budget, ensuring efficient allocation of resources while implementing strategies and processes to enhance your team’s efficiency
- Leadership: as a member of the Leadership Team, create the conditions for all Hublees to do their best work and for the company to succeed. This includes increasing visibility for Hublees, sharing their voices, ensuring a collaborative decision-making process, and leading organizational transformation
Application process
- We usually respond within a week
- A 30 minute call with our Head of Talent Acquisition: Pierre
- An interview with your futur Manager: Antoine (CEO) et Pauline (Head of Client relations (1H30)
- A case study with Stanislas (Head of Revops) and Antoine (1h30)
- A Vision and Culture Interview with Lucie (CPeO), et Adrien (Co-Founder) (1h)
- A Team fit
Our take
In the realm of European healthcare, where a staggering 15 million professionals are dedicated to saving lives, the burden of administrative tasks often takes precious time away from their critical work. Enter Hublo, a software company streamlining administrative processes and cutting operational costs for healthcare professionals.
Hublo's digital platform is designed with user-friendliness in mind, catering to the needs of hospitals, clinics, and retirement home organisations. In an industry where traditional pen-and-paper methods still dominate, staffing and resource management remain a significant challenge. Hublo seeks to revolutionise the healthcare landscape by offering a solution that simplifies these complex processes.
With an already established presence in France and Germany, Hublo is poised for ambitious geographic expansion, targeting the opening of four additional countries. While the start-up has made significant strides in solving healthcare HR challenges, the next frontier lies in the development of a vertical software suite that not only addresses the complexities of this overlooked category but also generates substantial revenue. As Hublo continues to evolve, it has the potential to make a profound impact on the healthcare industry, enabling professionals to focus more on their vital work of saving lives.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2026
$46.8m
LATE VC
Oct 2025
$23.4m
LATE VC
Total funding: $97.2m
Company benefits
- Professional growth: a dynamic, human-scale structure that values initiative and dedication
- Dynamic locations: our vibrant office on Rue de Paradis provides an inspiring setting. You'll also have a unique opportunity to work in our Cologne office in Germany
- Hybrid work policy: flexible work arrangement—up to 10 remote days a month
- Strong onboarding: a comprehensive program, guiding you through your initial weeks at Hublo
- Team cohesion: build strong connections with colleagues through regular team events and an annual seminar, ensuring a connected and collaborative work environment
- Alan healthcare insurance: online insurance, 50% of it paid by Hublo
- A Swile Card: Providing you with access to €11/day in meal vouchers, 50% covered by the company
- Access to a variety of sports activities through our partner Gymlib
Company HQ
Roquette, Paris, France
Leadership
Antoine Loron
(Co-Founder & CEO)Previously a consultant, Antoine worked at A.T. Kearney before joining Roland Berger and was promoted multiple times to become a Senior Consultant.
Adrien Beata
(Co-Founder)Worked as a data analyst for fifty-five before joining AXA as a Digital Performance Manager.
Salary benchmarks
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