Database Support Engineer, TigerData

• The right candidates will be comfortable providing deep technical support and interacting with customers daily
• You should have deep experience with relational databases (PostgreSQL is a strong plus!) and must be able to gain a detailed understanding of TimescaleDB quickly
• You should have a “can do it” attitude, where helping the user comes first
• Bachelor’s degree in computer science, information systems, or equivalent experience
• Relational DB experience at scale: administration, data modeling, query optimization
• Experience with relational databases (PostgreSQL a strong plus!)
• Experience as a technical support professional with external customers
• Strong aptitude to understand and learn new software products
• Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience

Desirable

• TigerData is hiring a Database Support Engineer for our growing global team
• Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
• Manage support cases from beginning to end
• Develop and maintain close relationships with our customers to help them be successful
• Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture

• We respond to every applicant
• We review applications fairly and objectively, and shortlist based on relevant skills and experience
• We ensure clear and timely communication throughout your candidate journey
• We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization