Global Commercial Operations Analyst, Analytics Partners
Commercial analytics platform
Be an early applicant
Commercial analytics platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help brands use data and analytics to make better decisions that drive growth.
Role
Who you are
- 2+ years of experience in sales planning, sales support, account management, operations, data entry or another related field in which you were required to work with a large population of globally dispersed employees
- Technical knowledge in how to use a CRM, specifically Salesforce, is strongly preferred. An interest in learning how to use Salesforce is required
- Experience working with organizations in SAAS or consulting solutions in the marketing data/analytics/AdTech/MarTech space strongly preferred
- Organized and diligent with expert time-management skills
- Effective multi-tasker comfortable in a fast-paced environment
- Strong written and verbal communication skills with a demonstrated ability to simplify complex concepts into easily understandable explanations
- Strong interpersonal skills; good at reading people, establishing rapport and building trust
- Demonstrated ability to act on critical, urgent tasks with both speed and accuracy
- Possesses a “growth mindset” with the ability to take direction, learn new processes and tools, and expand their definition of what they’re comfortable working on
- Comfortable working with a variety of digital tools and technologies with an interest in learning how these tools work and teaching this to others
What the job involves
- Pipeline Management: On a weekly basis, you will be responsible for ensuring the Salesforce opportunity pipeline is accurate by following up with opportunity owners to ensure dates, amounts, accounts, contacts and stages are realistic
- As a key outcome, these actions will help improve our overall forecast accuracy and you will be the key enforcer of our established pipeline best practices
- Salesforce Reporting and Dashboard Creation: As needed, you will be asked to update or create Salesforce reports, export data and perform an analysis
- These reports will differ depending on who is requesting the data along with the level of insight they are looking for
- You will be taught how to build Salesforce dashboards using Salesforce Lighting, along with how to update existing dashboards
- Salesforce Hygiene & Maintenance: You will be responsible for the timely and accurate creation of all Salesforce account records, ensuring they are created according to our best practices, within corporate hierarchies if relevant
- You will assist our business development and client engagement teams by ensuring they are creating their opportunities and contacts on the right records, and you will partner with our legal and finance teams to ensure we can accurately contract, recognize revenue and invoice based on the data inside of Salesforce
- You will also be the key liaison to the business development and client engagement teams when it comes to assisting them with Salesforce errors, processes and questions
- Account Planning: You will ensure all of our customers have account plans built into Salesforce, that the account plans are being actioned on, and all required fields are filled out accurately and timely
- You will ensure that all relevant account-level data is updated in Salesforce, including updating our Salesforce records with third party research data, partnering with marketing to ensure account prioritization is accurate, updating records due to M&A activity with our customers and prospects, etc
- Quarterly CSAT Ownership: You will own our CSAT process including getting the list of CSAT accounts from our client engagement team, ensuring these accounts are properly flagged in the system, sending the survey out to our customers, following up with our teams if we need additional assistance to gather responses, updating our records with CSAT scores, compiling our results and presenting on your observations
Our take
Analytic Partners is a leading commercial intelligence firm that helps companies make informed and effective business decisions to increase value. Its analytics platform GPS-E analyses a company’s data and transforms it into actionable insights and business performance.
Founded in the year 2000, Analytic Partners has evolved with the technology it harnesses. With the acceleration of machine learning capabilities, the company has grown into itself and now has 12 offices worldwide. In 2024, the company purchased UK-based marketing analytics firm Magic Numbers with the intention of expanding its talent base and company presence in Europe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company values
- People: We put the highest value on the people who work here, our customers, and our partners. The diverse and exceptional group of people in our network is the source of strength
- Passion: We love what we do. We embrace a challenge, learn by trying (and failing and trying again), and are natural problem solvers
- Growth: We see a world of unlimited growth and potential –for our customers, company, and people. We want everyone to achieve their greatest ambition, starting now. Individual success leads to collective strength
Company HQ
Brickell, Miami, FL
Articles
Leadership
Nancy Smith
(CEO)Previously Senior Manager at Clairol and Ipsos ASI.
Salary benchmarks
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