Product Operations Specialist, Ramp
Bill Pay
$128-180k
3-5 days a week in office
All-in-one financial operations platform
Be an early applicant
All-in-one financial operations platform
1001+ employees
Be an early applicant
$128-180k
3-5 days a week in office
1001+ employees
Company mission
To help finance teams build healthier businesses.
Role
Who you are
- 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with payments, accounts payable, fintech workflows, or financial operations preferred
- Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
- Ability to translate qualitative feedback into crisp requirements and operational processes
- Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
- Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
- Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements
What the job involves
- As a Product Operations partner for Ramp Bill Pay, you will help build and scale the workflows that enable customers to manage accounts payable with speed, accuracy, and control
- You will reduce customer friction across the bill pay lifecycle — from vendor setup and approvals to payments, reconciliation, and exception handling — while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams
- Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale
- You will use AI tools to improve processes around release management, collecting customer feedback, and enabling internal teams to support our customers and troubleshoot issues
- Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS
- Own the voice-of-customer loop for Bill Pay — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
- Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
- Own launch operations for new Bill Pay features as they move from Alpha to GA
- Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
- Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
- Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflows
Our take
Ramp provides companies with a dual offering of corporate cards and a spending management dashboard. The dashboard allows companies to oversee their costs, automate manual accounting practices, reimburse out-of-pocket spending, and earn cashback on financial outlays.
Founded in 2019 and coming out of stealth in 2020, the company quickly reached a valuation of a whopping $8.1B in early 2022 and hit $22.5B in 2025. Its clients include several big-name companies, including fast-growth health tech startup Ro, Planned Parenthood, and Truebill. 90% of its customers have made the switch from legacy players such as Expensify and Concur, showing that Ramp provides real customer value.
The team that built Ramp is the same one that launched the automated price tracking company Paribus before selling it to Capital One. It is now focused on scoping out more M&A opportunities and boosting its headcount to support investing in its software and going into new verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Jun 2026
$750m
SERIES F
Nov 2025
$300m
GROWTH EQUITY VC
Total funding: $2.9bn
Company benefits
- Comprehensive medical, dental, and vision insurance
- One Medical Membership
- 401(k) including an employer match
- Unlimited PTO
- Parental leave
- Monthly wellness stipend
- WFH stipend
- Relocation support to move to NYC
- Pet Insurance
Company HQ
Ukrainian Village, New York, NY
Leadership
Eric Glyman
(Co-Founder & Co-CEO)Studied Economics at Harvard. Was a Trustee at Global China Connection for over 5 years, and then became a Financial Analyst working at Millstein & Co. Co-founded Paribus, which became Capital One.
Karim Atiyeh
(Co-Founder & Co-CEO)Studied Computer Science at Harvard, and became a Teaching Fellow. Worked in PowerPoint and Excel at Oliver Wyman. Became an Advisor at One Zero Capital. Founded and served as CTO to Paribus, later sold to Capital One.
Gene Lee
(Co-Founder & Growth Lead)Studied at and became a Research Assistant at the University of Chicago. Was a Marketing Contractor at AdBlock and worked as a Software Engineer at BTCjam. Worked again as a Software Engineer at Paribus and then became Senior Engineering Manager at Capital One.
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