Head of Customer Success, Stotles
£80-120k
+ Equity
1-5 days a week in office (Farringdon, London)
Platform to grow your public sector business
Be an early applicant
Platform to grow your public sector business
21-100 employees
Be an early applicant
£80-120k
+ Equity
1-5 days a week in office (Farringdon, London)
21-100 employees
Company mission
One tool where you can: create strategy, build pipeline, track tenders and win bids. We help public sector teams move from disconnected workflows, mountains of data, unqualified opportunities and painful collaboration to a single, end-to-end process so you can focus on what really matters. Winning more contracts.
Role
Who you are
- Start-up / scale-up experience, ideally of growing a CS team in a Series A+ B2B SaaS organisation
- Experience managing larger, multi-tiered CS teams - we have Senior CSM’s, CSM’s and Portfolio Success Managers
- Proven track record of successfully driving revenue expansion / account management
- Experience building robust customer relationships
- Experience of using technology to scale - we use Planhat
- Nice to have: Public Sector sales experience
- Customer obsessed
- Able to and enthusiastic about getting deep in the product to understand what our customers see
- A coach - you lead from the front and support the team to consistently high performance and continued development
- Open to feedback and happy to collaborate. Aristotle said ‘the whole is greater than the sum of it’s parts’ and that’s how we work at Stotles
- Dependable & detail-orientated; deliver on the commitments you make to the team, from the big picture results to the nuanced details
- Most importantly, we're looking for curious, ambitious people who love to learn and want to be a part of building something special
What the job involves
- We’re hiring an enthusiastic, strategic and commercially minded individual to lead and develop our Customer Success team
- Our Head of Customer Success will play a critical role within Stotles, ensuring our customers have a world-class experience with us leading to exceptional ROI
- This should in-turn lead to world class retention, expansion, and revenue growth at Stotles
- This is a multi-faceted role that will cover a wide swath of responsibilities but will ultimately be focusing on achieving best in class NRR
- You’ll do this through deepening our key customer relationships via brilliant service, developing the commercial playbook (which you will use at scale) and creating deep product knowledge by collaborating with the Product team
- Crucially, you’ll also be leading and developing a growing Customer Success team, focusing on mentoring, nurturing, and enabling them to deliver exceptional results
- Stotles is a multi product company, which requires further iteration and evolution of our CS function
- You will steer the team and modify/build processes around the following objectives:
- “SaaS” Customer Success: drive adoption and value delivery to customers to maximise value to them, and thus NRR via stellar retention/expansion
- Customer support: work with Engineering and Product to evolve how we handle issues to ensure stellar service levels
- Account management: build account management “from scratch” into our ways of working to proactively grow and retain customers
Application process
- Stage 1 -Intro call: Approx. 30-minute. A chance to get to know each other, and chat through your experiences, motivations, and goals. Successful candidates will be asked to complete a short exercise, which you will present at stage 2
- Stage 2 - Experience interview: Approx 30-45 minutes. Deep dive Q+A interview with one of our founders
- Stage 3 - Communication & Skills Assessment: In-person/video call. Approx. 1 hour. Candidates present results of the exercise to the Stotles team, with time for discussion and other questions. After this, 15-minutes of general conversation/Q&A about Stotles and getting to know the rest of the team
- Stage 4 - Meet the team: In-person. Approx. 90 minutes. A chance to get to know the team, make sure we're the right fit for you (and vice versa) and ask any outstanding questions about life at Stotles
- From here we will make a final decision. We aim to offer successful candidates a role within 3 days subject to reference checks. We're excited to meet you!
Salary benchmarks
Our take
Stotles is aiming to break down the barriers to government contracting, so more firms can compete for public sector contracts, not just those with the right contacts.
They do this by using lots of government data to identify business opportunities in the public sector, and match them with the companies on their platform. The platform, which gets its name from Aristotle, enables suppliers to follow indicators, track potential contract renewals, monitor buyers, and monitor competitors.
The founders have been at the intersection of public and private sectors, at firms such as the World Economic Forum, Boston Consulting Group, and Bloomberg. They have experienced the pain of bidding for public work beforehand, which gave them the idea.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% female employees
Company
Employee endorsements
Nice people
"I've worked in several startups before and Stotles is the nicest bunch thus far! Given our size, and how closely we work together..."
Funding (last 2 of 4 rounds)
May 2025
$13m
SERIES A
Jun 2022
$7.3m
SEED
Total funding: $22.6m
Company benefits
- Equity options dependent on experience
- A personal health, wellness, and development allowance of £130/month to spend on gym memberships, therapy, yoga classes... any experience that keeps your mind and body healthy.
- A dedicated learning and development budget you can use for books, conferences, courses, events
- Monthly affectionately-termed "TeamChills™️": our in-person team-bonding socials covering anything from mini-golf, to communal taco-eating and summer picnics
- A work-from-home setup budget of £400 you can use for these items: a keyboard, monitor, mouse, office chair, desk, headphones
- A generous health cash plan (Covers dental, optical, physical therapy, consultations, etc.)
- 25 days holiday (excl. bank holidays)
- A hybrid working environment with 1-2 days in office and flexible work-from-home opportunities
Company values
- Be ambitious: you think beyond yourself and your role, you always opt for optimism, and curiosity is your middle name.
- Build trust: you share your success with the team, you embrace and learn from failures, and you default to communicating with transparency.
- Drive impact: you bias towards action and take the initiative, you own your outcomes, and you speak up with bright ideas
Company HQ
Farringdon, London, UK
Articles
Leadership
Carsten Schaltz
(CPO)Previously worked in Product at DueDil. Prior to that, worked as a Consultant at BCG. Also has an MBA from LBS
Taj Kamranpour
(COO)Serial entrepreneur and ex Fat Llama, Kinross, WINETA. Also has an MBA from LBS
John Witt
(CEO)Previously Consultant for the World Economic Forum and Founder of Finclusive, a start-up connecting a network of financial-service professionals seeking opportunities for pro-bono work with individuals & families seeking no-cost personal finance tools & education. Also has an MBA from LBS
People progressing
Joined Stotles in 2022 as a Growth Associate, and has since been promoted to Growth Marketing Manager in early 2024.
Joined Stotles as a Customer Success Manager in November 2022, and was promoted to Senior Customer Success Manager in January 2024.
Diversity, Equity & Inclusion at Stotles
John Witt (CEO)
- ED&I is both important *and* urgent — in the short-term and long-term. It must not take a back seat.
- The phrase "Equality, Diversity, & Inclusion" (ED&I) refers to our initiative to create a well-rounded workforce and an environment where everyone has the opportunity to be the best version of themselves - no matter who we are, where we're from, or what we look like
- How we define equality: We view equality as the fairness of opportunity to contribute to the mission of Stotles - regardless of traits and characteristics of a person.
- How we define diversity: We view diversity as the traits and characteristics that make people unique. Gender, race, ethnicity, age, origin, religion, sexual orientation, and disability are some examples of how we are diverse at Stotles. We also consider diversity as differences in experiences and ways of thinking. Sometimes we can see things that make us diverse and sometimes we can't.
- We view inclusion as the behaviors, processes, systems, and norms that ensure all unique people feel welcome, and feel ownership of our mission, regardless of their background
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