Operations Manager, Salesforce

• This role is ideal for someone who combines strategic thinking with hands-on execution, and who thrives on creating clarity out of complexity
• 4–6 years of experience in business operations, strategy, program management, or a Chief of Staff-type function — ideally in a tech or SaaS environment
• Proven ability to build and manage operational systems from the ground up: meeting cadences, trackers, process documentation, and communications frameworks
• Strong analytical skills with the ability to synthesize complex information into clear, executive-ready narratives
• Exceptional written and verbal communication skills, including expertise in crafting compelling presentations and concise written updates for senior audiences
• High agency and comfort operating in ambiguity — you see a gap and address it without waiting to be asked
• Experience using AI tools and emerging technologies that help teams work smarter
• Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

Desirable

• The Operations Manager for Data Solutions is a high-impact individual contributor role embedded in the Strategy and Operations team
• You'll be the operational backbone of a fast-moving, AI-forward organization — building the systems, processes, and rhythms that keep the team aligned, informed, and executing at its best
• Own and manage key operational cadences including staff meetings, All Hands events, and leadership offsites — setting agendas, curating content, and driving follow-through on action items
• Maintain operational dashboards and reporting that provide real-time visibility into team health, priorities, and progress
• Identify process gaps and implement scalable solutions to improve how the team works across the organization
• Support the end-to-end V2MOM process for Data Solutions leadership, ensuring alignment to corporate priorities and effective goal-cascading across the org
• Track progress against strategic priorities and surface insights that inform executive decision-making
• Lead training and enablement programs that help the team stay current on tools, processes, and Salesforce priorities
• Drive employee engagement and culture initiatives in partnership with leadership
• Serve as a connective bridge between Data Solutions and cross-functional partners across DET, Finance, HR, and the COO org
• Prepare briefing materials, talking points, and exec-ready presentations for the CDO and senior leadership
• Support communications strategy for the Data Solutions pillar, including internal announcements and leadership updates