Senior Product Manager, Toast
Knowledge Services
$124-198k
+ Equity + Cash compensation
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
$124-198k
+ Equity + Cash compensation
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 7+ years of Product management experience, focusing on knowledge platforms
- Demonstrated experience applying knowledge management best practices, designing optimal customer journeys and delivering employee enablement
- 3+ years of experience with knowledge system technologies in a multi-tool ecosystem (AI exposure/ experience preferred)
- Demonstrated experience of solving complex problems using a data-driven approach
- Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions, and team results
- Excellent communication skills and ability to translate business and technical languages to senior executives and front line teams
- Architecture mindset with desire to understand how things are connected
- Critical thinking capabilities to see beyond the initial problem presented
What the job involves
- Toast is looking for an analytical, technical, and motivated team player to bring our company’s top strategic and operational objectives to life in the Knowledge space
- You will transform and align business processes using technology and systems, acting as the interface between our various functional teams and our business systems teams
- You will work closely with cross-functional stakeholders to understand and surface their challenges, help identify potential solutions, translate business requirements into functional requirements, and work with the technical team to deliver the solutions
- The Sr. Product Manager for Knowledge Services will drive the optimization of processes and solutions across all of our knowledge properties
- You will be an expert on how data flows in our system from multiple sources, and be able to articulate solutions that achieve key business outcomes
- You will play a critical role in helping build scalable processes that can power and support our exponential growth as the leading player in restaurant technology
- Support the design and implementation of business processes improvements across all of our knowledge properties (Knowledge Base, LMS, Communities and others…), while working with cross-functional teams (CS, Education, Customer Care, Data, etc)
- Drive future-state product recommendations through current-state use cases and process flows
- Work closely with the senior leaders (VP+) & teams supporting our knowledge platforms (Salesforce, Certiverse, Workramp, Coveo, Intercom, Khoros) to understand future capabilities, areas for improvement, and ownership of the product from a functional point of view
- Lead a scrum team to deliver on time, feature-rich, high-quality, successful releases - you will own the technical roadmap and provide point-of-view on prioritization and criticality based on interviews and business understanding
- Develop, measure and analyze metrics to inform and drive our KPIs
- Have a strategic mind for the areas of potential risk -- deftly coming up with forward-looking ideas on how to prevent issues from arising
- Understand various options to solving problems and strategize appropriately to prioritize based on complexity and business benefit
- Partner with the business to drive monthly product and program updates, as well as quarterly business reviews - anchored in customer outcomes and business impact
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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