Customer Operations, Cuvva
Daytime
£25k
1-4 days a week in office
Short-term car insurance provider
Job no longer available
Short-term car insurance provider
101-200 employees
Job no longer available
£25k
1-4 days a week in office
101-200 employees
Company mission
To give everyone affordable access to a car with temporary care insurance.
Role
Who you are
- You are alert and focused to ensure our users are provided with swift and informative assistance
- You are independent and confident in communicating with the wider team
- You have tons of empathy and understanding. This impacts on interactions with customers, your team and the wider company
- You are calm under pressure. Unhappy users can often be turned around with assistance and reassurance
- You are willing to take on all manners of work and collaborate with the wider team
- You take the initiative to explore potential projects, work autonomously on specific tasks and take ownership in carrying them through to the end
- You continually suggest ways to deliver a phenomenal service
- You have a real drive and enthusiasm to work for a young and dynamic tech company
What the job involves
- You will be a pivotal part in many aspects of Customer Operations. You will be assisting users by resolving their questions and issues at a relatively fast-pace (currently, our average response time is 1 minute). These should be approached in an empathetic manner, by utilising the training resources and knowledge base you have to hand, in order to provide assistance, assurance or a solution
- You’ll need to be a detective at times. We’re always looking for new ways to define problems or provide solutions by investigating what the root cause might be. Your ideas have an impact on how we can change the product to fit the customers’ needs
- Alongside customer support, you will also be responsible for verifying identity documents and investigating potential fraudulent activity, so a keen eye for detail is very valuable
- This will be a full-time role. Shifts will fall between the hours of 6am-10pm, both on week days and at weekends. All weekend days are done remotely, whilst a number of weekday shifts will be required to take place in the office (once it fully reopens in 2021). It’s important you’re comfortable working independently. Training and activities will be organised regularly, in order to provide opportunities to keep up to speed on changes and announcements throughout the company
- Training will take place over 15 days during office hours (10am-6pm), from Monday to Friday. These days do not need to be consecutive but we would require a minimum of at least 3 days a week. If these times would be challenging with any existing commitments, please let us know and we can try and fit with these needs
- Additionally, you must have permission to work in the UK and you should be fluent in written and spoken English
Salary benchmarks
Our take
Car insurance hasn't traditionally worked around how people actually use their cars. Most policies lock drivers into annual contracts, even if they only need cover for a few hours of days. So Cuvva has set out to fill that gap with its app that lets drivers buy fully comprehensive isnurance by trhe hour, day or week. More than a million drivers have used it, and it's becoming especially popular among younger drivers who value flexibility over paperwork.
What began as a clever workaround has turned into a profitable business, as the company is backed by investors including RTP Global and Breega, allowing its to expand its product range and challenge bigger insurers. More recently, it reached profitability and then tripled adjusted profits to £12.8M in 2024, with turnover climbing to £27.4M. A huge part of that growth has come from building its own AI-powered systems in-house, which now handle the majority of customer queries and keep operating costs low.
Now Cuvva is pushing further into the mainstream through a partnership with Toyota Insurance Services Europe, bringing its short-term cover directly ot Toyota and Lexus drivers. It's a clear sign that flexible, app-based insurance is no longer just a niche alternative but something major car brands see value in and if Cuvva can keep pairing its tech-led efficiency with partnerships like this, then its on alcear path to becoming not just the UK's leading short-term insurer, but a much broader player in digital motor insurance.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2019
$19.8m
SERIES A
Jan 2017
$2m
SEED
Total funding: $23.2m
Company HQ
Westminster, London, UK
Leadership
Freddy Macnamara
(Founder & CEO)Freddy previously founded a renewable energy consultancy in Scotland.
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