Customer Success Manager, Dailymotion
EMEA
Video streaming service
Open for applications
Video streaming service
501-1000 employees
Open for applications
501-1000 employees
Company mission
To build the next generation of media platforms designed to inspire millions of people to grow and share a diverse and inclusive vision of the world.
Role
Who you are
- At least 2 years of experience in adtech, media agency or saleshouse on a similar position
- First experience with the UK market is appreciated
- Understanding of key notions in programmatic and digital advertising ecosystem
- Excellent organizational, interpersonal, and communication (written and verbal) skills
- Fluent in English and French
- Solid computer skills including advanced knowledge of MS Suite
- Ability to handle multiple priorities
- Strong analytical skills
- Problem identifier and problem solver
- Ability to function equally well independently and as part of a team
What the job involves
- Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team
- As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle
- Your main KPIs are client’s conversion and retention
- Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams
- Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives
- Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)
- Ability to work on push to increase revenue on his/her portfolio
- Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports
- Collaborate with AdOps team to secure campaign delivery
- Collaborate with Sales Marketing team to build strong and effective media and insights solutions
Salary benchmarks
Our take
In many ways, it's difficult to talk about Dailymotion without talking about YouTube, its most obvious competitor. And it is indeed worth noting that the company underwent a major change in recent years to build its own programmatic platform partially to compete more directly with its famous American counterpart.
However, the truth is the nature of modern content consumption means that Dailymotion need not obsess over YouTube’s user base. There’s enough of an audience - at least 4 billion people by some estimates - for both video-streaming giants to co-exist.
That means Dailymotion has been able to experiment with different strategies. For example, the platform indisputably has better relationships than YouTube with its corporate partners, often engaging in bespoke product development to facilitate deeper relationships.
Perhaps the biggest competitive threat for Dailymotion will be not from its rival video-streaming platform, but from entirely new forms of internet-based entertainment. Short-form video content from platforms like TikTok is already siphoning away the younger cohort of users from longer-format video providers, a trend Dailymotion will need to address in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2009
$25m
SERIES C
Aug 2007
$34m
SERIES B
Total funding: $68.5m
Company benefits
- 🏡Hybrid Work Framework (4 types of remote work: Full office /Flex office (1/2 days remote) / Flex remote (1/2 days at the office) / Full remote + ability to work 3 months abroad)
- 💰International Group Savings Plan offered through the Vivendi Group
- 🍼8 weeks paid Paternity leave or Co-parental leave
- 🕶️Excellent Employee Culture (Company Events / Trainings / Parties / All hands …)
- 🚀Career development support (training / career check-in with HR / internal mobility / compensation cycle / 360 quarter feedback review …)
- 🏥Company-paid Health Insurance and Personal Services Vouchers (CESU)
- 🚆Commuter benefit coverage - Public Transport and Bike refund
- ⛱️Paid Time off – RTT and Saving time plan (CET)
- ✅Meal Vouchers
- 🎡Workers representatives committee(sport membership/cinemas vouchers/gift vouchers/discount)
Company values
- Opening perspectives: We are building bridges between different sides of the spectrum. We believe in freedom of speech, inclusivity, and a mix of cultures
- Making bold move: We are ambitious challengers. We are making against-the-flow choices to make visible changes in the platform’s ecosystem
- Building a safer world: Empathy is the key to understanding alterity. Caring for each other is our driver to creating a safe community
- Creating meaning: We spark joy and curiosity, we feel good about what we do and we want everyone else to feel the same fulfillment
Company HQ
Plaine-Monceau, Paris, France
Articles
Leadership
Maxime Saada
(CEO, not founder)Became the CEO of Dailymotion in 2015. They have also worked at CANAL+ since 2004, rising through the ranks, they are now the CEO. Prior to this, they worked as an Associate Principal at McKinsey & Company.
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