Director of Technology Program and Project Management, Wolters Kluwer

• Senior executive presentation and communication skills
• Familiarity with lean and agile development processes
• Strategic visionary - able to connect the dots within a global shared services context in moving from “forward thinking” to “seeing around the corner.”
• Executive level written and oral communication skills with a demonstrated ability to communicate and influence
• Communicate complex problems to other people in a simple way that they will understand and work together to alleviate the general IT risk affected by the PMO program portfolios
• Ability to work collaboratively and effectively with and manage relationships with all levels of employees and leaders throughout the Company
• Demonstrated ability to get positive results through influence, persuasion, leadership, presentations, training, and group facilitation skills
• Ability to balance organizational short-term and long-term objectives
• Maintain continuous improvement mindset to improve PMO strategy while taking feedback from customers/leaders
• Proactively seek opportunities to provide additional PMO value to its internal customers
• Bachelor's Degree with preference in Information Technology, or related field
• Prior experience in managing PMOs and PM CoEs
• 10 years-of demonstrated progressive experience in IT Program Management and/or change and transformation management
• 3+ years’ experience with shared services model, vendor and/or managed services
• 3+ years management, enterprise-wide transition and/or transformation programs
• Entrepreneurial mindset and proactive way to managing work
• Able to deliver with limited oversight and take accountability of actions
• Excellent presentation skills, both creating slides and delivering presentations to a variety of audiences

Desirable

• The Director, Technology PMO is accountable for planning and allocating resources, work with finance team on budgets, monitoring, tracking, and management of delivery progress, and keeping stakeholders informed throughout the project lifecycle for IT cross-functional programs and projects in scope
• In addition, the Director, PMO will bring to this organization thought leadership and vision in guiding global business, IT process owners towards continuous improvement by establishing governance on program/project management practices and CoE (including adoption of AI for PM practices)
• Accountable to instill an AI-first mindset within the PMO team (S)he manages with focus on efficiency, increase quality and stakeholder experience
• Create and deliver compelling presentations for WK executives, other senior leaders, and customers
• Manage the development, maintenance, and monitoring of Key Performance Indicators (KPIs)
• Manage and coordinate risk assessments, operational vendor relationship management (not individual activity per vendor), project manage product selections and work with vendor management on negotiation of contracts for the programs in scope
• Work with IT executives to develop annual PMO plans with corresponding resources, costs, and tactical plans to increase the programs success
• Collaborates with other IT teams and facilitate the definition of metric and needed reporting for portfolio of programs in scope
• Program Management
• Lead the group of Project Managers to work on different aspects of PMO projects and monitor progress and adjust as needed
• Accountable for the successful delivery of the PMO programs and execution of aspects of project life cycle
• Build trusted relationships with internal and external (GBS, Divisions/BU) stakeholders and subject matter experts
• Interface with other IT Function around demand and intake process
• Collaborates with other IT Functions to leverage capabilities as well as to provide with reports and information
• Resource Management
• Accountable with PM onboarding to the team (both employees and contractors) and developing solutions to reduce the duration of onboarding (seamless onboarding), which includes both process improvements as well as improvement in hiring requirements to focus on hiring top talent
• Working with functional leaders ensure resource availability and allocation to required projects to reach objectives and help the functional leaders in managing resources in an effective and efficient manner
• Oversee optimization of resource pools (project-based versus dedicated role based) and how it aligns to
• Manage ClickTime data tracking and developing meaningful actionable reports, as needed
• Assist in the development of business cases while working with the associated leaders
• Collaborates with Demand and Intake function to organize and manage PMO programs/ projects
• Leverage best practices, lessons learned and emerging trends to develop actionable roadmaps that will allow the PMO to implement program/project capability improvements in accordance with desired outcomes
• Ensures all programs use best practices in Change Management to ensure bot the success of programs as well as increase the experience quality of changes programs in scope deliver
• Lead CoE for PMs with focus on adoption of best practices and AI
• Ensure programs Provide end user training as needed