Product Manager, Electric
IT support for businesses
Job no longer available
IT support for businesses
1001+ employees
Job no longer available
1001+ employees
Company mission
To revolutionize IT by making it simple, effortless, & lightning-fast for businesses everywhere.
Role
Who you are
- 4+ years of experience in product or product-related roles, focusing on SaaS applications
- Experience spanning the entire software product lifecycle, including strategy development, ownership of product roadmaps, idea generation, and execution
- Customer-centric and data-driven, with a positive and professional attitude. Skilled in building relationships, collaborating, and influencing both internal and external stakeholders
- Ability to thrive in a rapidly evolving environment with Agile practices and adapt to less-defined organizational structures
- Experience in complex technology solution environments and effective collaboration across product teams to address cross-platform dependencies
- Strong understanding of lean product principles, including iterative experimentation, rapid prototyping, and the release, learn & adopt cycle
- Experience with Identity Access Management, SAML, or SCIM a plus
- Experience working with managed service providers or internal IT a plus
What the job involves
- Electric is revolutionizing the delivery of IT support to businesses and their employees
- As a Product Manager at Electric, you will play a pivotal role in formulating and executing strategic plans for your product, empowering our SMB customers with the necessary tools and confidence to effectively manage their IT infrastructure
- With a strong focus on the customer and data-driven insights, you will be dedicated to creating delightful experiences that cater to Electric's customer base. In this hyper-growth stage, we are seeking product leaders who thrive in entrepreneurial environments, bring proven best practices that drive high-quality outcomes, and are excited to join one of the fastest-growing SaaS companies, where your contributions will have a tangible impact
- Leverage an outcomes-first approach, and define the vision, strategy, and roadmap to empower our users’ to manage their IT with confidence
- Partner with engineering and design to build and maintain a roadmap around our prioritized features and workflow integrations to serve our customers
- Drive collaboration, transparency, and alignment with cross-functional teams to develop product roadmaps and vision. Use diverse tools and techniques to generate buy-in, motivate teams, and ensure collective focus on achieving product objectives
- Evaluate and prioritize ideas and projects by analyzing qualitative, behavioral, and quantitative product data, as well as conducting thorough customer and market research
- Proactively engage with customers through interviews, small group sessions, and comprehensive market research to gather valuable insights into their pain points, needs, and aspirations, ensuring a deep understanding of their perspectives
- Collaborate with stakeholders to define and track core metrics that measure the usage and effectiveness of features, aligning them with key business goals
- Promote the enhancement of product management and development processes, fostering a culture of learning and growth across the entire team
- Champion a lean, customer-centric, and data-informed approach to product management throughout the organization
Our take
IT departments face an increasingly complex workload, and this can be difficult for small businesses to manage. They must manage administration, distribution, and maintenance. Building excellent customer relationships on top of this can result in a large strain on IT departments, particularly for smaller companies.
Electric simplifies IT departments by designing a range of software tools that aim to streamline troubleshooting for all business sizes. By integrating a range of cloud-based apps and an AI chat service, Electric aims to solve all IT problems within one data stream. By removing unnecessary routine issues from the communication stream, customers of Electric can focus on troubleshooting truly unique issues.
Electric charges a monthly rate per seat and supports around 50,000 people from 900 organizations. The startup has raised over $200 million to date, hitting unicorn status in 2022, and plans to do more merger & acquisition deals. Thus far, Electric has acquired Sinu and TechVera, and is now working on product initiatives to improve its offering further and reach more customers.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2022
$20m
SERIES D
Oct 2021
$90m
SERIES D
Total funding: $208.8m
Company benefits
- Flexible Paid Time Off
- Commuter Benefits
- Mental Wellness Days
- Career Coaching
- Learning & Development Courses
- Health Benefits for All
- Fertility and Family Planning
- Paid Parental Leave
- Work From Home Stipend
- Remote Work
- 401K
- Life Insurance
Company HQ
NoMad, New York, NY
Leadership
Ryan Denehy
(CEO)Studied Mass Media and Economics at Hofstra University. VP then GM at BNQT Media Group. Co-founder at Swarm Mobile, before joining Groupon in Operations and Strategy.
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