CRM Manager, Joseph Joseph
Maternity Cover, 12 Month FTC
3 days a week in office
Innovative and functional houseware
Open for applications
Innovative and functional houseware
101-200 employees
Open for applications
3 days a week in office
101-200 employees
Company mission
To create desirable products that enhance everyday life and stay true to our philosophy of creating Brilliantly Useful Design.
Role
Who you are
- We are looking for a talented CRM/Email Manager to join the Ecommerce Team on a Maternity cover 12 month fixed term contract
- Analytical mindset and comfortable working with customer data
- 3+ years’ experience in a similar CRM role
- Experience managing email marketing for a similar sized business
- Experience managing a loyalty programme for a similar sized business
- Competent presentation skills and the ability to present to the wider team on a weekly, monthly and ad hoc basis
- Understanding of current GDPR compliance regulations
- Ometria experience preferred
- Attentive experience preferred
- Yotpo experience preferred
What the job involves
- Reporting directly to the Head of Digital Marketing & CRM, you will also be responsible for the day-to-day management of the Email Marketing Executive
- Oversee the Retention strategy, to achieve customer retention targets and increasing revenue from our Existing customers, through an effective CRM strategy, channel execution and understanding of current customer behaviour
- Manage the company’s Loyalty programme - management, analysis and optimisation
- Own and manage the Email marketing strategy - planning, overseeing the briefing, creative and A/B testing plan, reporting and driving performance through both Broadcast and Lifecycle journey-building
- CRM customer data reporting and analysis – tracking shopping behaviour of our New and Existing customers building weekly, monthly and yearly reports with actionable insights
- Own and manage the SMS Marketing strategy – planning, A/B testing, reporting, driving performance and managing spend
- Grow the database, utilising both paid and organic tools e.g Meta lead generation, website data-capture including popups, Preference Centre and brand-led data-capture initiatives
- Customer segmentation – segmenting the base to ensure optimal and efficient targeting and retargeting across all channels
- Working closely with the Ecommerce, Brand and Digital Design teams on campaign planning, briefing and execution
- Manage the relationship with our ESP (Ometria), SMS provider (Attentive) and Loyalty provider (Yotpo)
Salary benchmarks
Our take
Based in London, family business Joseph Joseph pairs Cambridge University business and a Central St Martins Product Design graduates into a sleek and functional homeware and product manufacturing company. Founded in 2003, kitchen and homeware designed by Joseph Joseph are now available in leading department stores, independent shops, eCommerce channels, and in over 100 countries across the globe. In 2022, the founding brothers reported a turnover on its more than 450 products that exceeded £130M.
Joseph Joseph champions products that are effective and striking, using its blend of business and creative savvy to keep things stylish yet practical. The same can be said of its work culture, with the company announcing in 2023 that it has partnered with performance management and employee retention platform OpenBlend to manage its workforce. This highlights the company’s keen eye for tech innovations to enhance its activities.
With many awards under its belt, Joseph Joseph is still keeping a firm grip on its outgoings in light of inflation and economic trade stresses, all whilst reducing its packaging and carbon footprint. With rising costs throughout its supply chain, Joseph Joseph continues to keep its operations as efficient as its products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- Flexible working
- Mental wellbeing support
- Holiday trading
- Additional holiday for length of service
- Company bonus scheme
- Generous discounts for you and friends and family
- Season ticket loan and cycle-to-work scheme
- Even more discounts with Perkbox
Company HQ
London, UK
Leadership
Richard Joseph
(Co-Founder & CEO)Studied Business at Cambridge University.
Antony Joseph
(Co-Founder & Creative Director)Previously Studied Design at St Central Martins and worked as a Freelance product designer.
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