Customer Success Manager, Airbase
Mid Market
Spend management platform for SMEs
Job no longer available
Spend management platform for SMEs
201-500 employees
Job no longer available
201-500 employees
Company mission
To facilitate company growth and success with its comprehensive spend management platform.
Role
Who you are
- At least 4 years of customer success experience at a SaaS company
- Accounting background strongly preferred
- Fluent in English with ability to communicate clearly and confidently
- Experience managing a revenue-based quota
- Experience creating and delivering high quality QBRs to executive and leadership teams
- Experience managing de-escalations and coordinating feedback and discussions between customer<>product teams
- Ability to work and learn at a fast pace
- Previous experience of working with US/Western European customers
- Understanding of startup business environment
- Ability to work around a 9am-5pm Pacific Time Zone schedule
- Ability to build rapport and trust with champions and your colleagues in a remote setting
- Passionate about joining a small team and building a company
Desirable
- Experience with spend management tools or working with finance and accounting teams
- Basic understanding of accounting and finance at startups
- Experience creating and implementing playbooks and workflows in Customer Success platforms (experience using Totango is a big advantage)
What the job involves
- Work closely with customers post-onboarding to help drive initial adoption and uncover growth within a portfolio of 50–75 accounts
- Create and manage your pipeline of upsell and growth opportunities coordinating with Sales and Product teams to build buy-in and map new features to customer’s business goals as part of a customer’s comprehensive success plan
- Meet with your customers over screen share to unblock and drive meaningful adoption based on defined success plans. Strategize product enhancement adoption and deployment that map to the customer’s business goals, negotiate renewals and mitigate churn risk
- Become an Airbase product expert. Learn the ins and outs of the product so you can speak eloquently to best practices and solutions for your clients' needs
Our take
Many businesses struggle to know how to best utilize their funds, Airbase's integrated platform solves this issue by providing financial teams with an all-in-one, comprehensive spending management solutions.
The company offers a suite of spend tracking and management capabilities including bill payment, corporate & virtual cards, as well as reports and controls to limit cash outflow. By combining simplified employee expense reimbursement, all-inclusive automated accounts payable, and software corporate cards, Airbase’s platform eliminates traditionally messy tech stacks and inefficient processes.
With a reputation for rapid innovation, Airbase has maintained its status as the #1 spend management platform on the market. The company has focused its efforts on product improvements and innovation, deepening its workflows and expanding capabilities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$60m
SERIES B
Mar 2020
$23.5m
SERIES A
Total funding: $90.5m
Company benefits
- Work from home opportunities
- Health insurance
Company HQ
Financial District, San Francisco, CA
Leadership
Thejo Kote
(CEO)Thejo worked for almost 2 years as an Infosys Software Engineer, before moving to Netcore Solutions and co-founding NextDrop. He also co-founded Automatic in October 2010, before starting Airbase in November 2016, since when he has worked as CEO.
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