Learning Operations & AI Analyst, Clio

• The ideal candidate is energized by the challenge of driving measurable Customer Education impact through data and business systems. The Learning & Operations Analyst will collect, structure, and analyze data across multiple platforms to identify trends, measure outcomes, and guide strategic decisions
• 2-4 years of experience in learning operations, data analysis, or a related field in a fast-paced, high-growth environment
• Advanced Excel skills (data validation, lookup functions, pivot tables, macros) and a foundational understanding of Python or similar programming languages to perform and automate data analysis within operational workflows
• Strong analytical skills with experience building reports, analyzing performance data, and translating insights into actionable recommendations using business intelligence tools such as Tableau, Looker, and Power BI
• A degree in Data Science, Library Science, Info Systems, Analytics, Conversational design, or other STEM-related fields
• Hands-on experience implementing AI tools, prompt engineering, data formatting languages (Markdown, JSON), data analysis/query languages (R, SQL), workflow automation, or emerging technologies to drive operational efficiency
• Experience managing complex intake processes and competing priorities while streamlining workflows to improve cross-functional efficiency and operational effectiveness
• Excellent stakeholder management and communication skills with the ability to partner across Product, Marketing, Customer Success, and Operations teams

Desirable

• This role is critical to scaling Clio’s Customer Education operation, optimizing workflows, and leveraging AI to transform content creation, delivery, and insights
• Customer Education is a strategic team in the Customer Success organization that is both human and high-performing
• Customer Education empowers Clio customers to do their best work through structured training programs with product documentation, self-paced courses, live events, and certification exams. Customer Education creates best-in-class experiences that elevate the performance of all Clio Customers
• Managing the day-to-day operations and long-term optimizations of Customer Education business systems including Learning Management Systems (LMS), Content Management Systems (LMS), webinar platforms, certification solutions, and project management tools
• Leading initiatives to centralize training data in Clio’s systems of record to measure Customer Education’s impact on churn, support ticket deflection, and revenue growth
• Expanding AI adoption across Customer Education activities including proactive training recommendations, content creation, localization, video production, and data analysis to accelerate throughput and reduce manual hours
• Leading intake and triage activities using data analysis to align team priorities with key business objectives, prioritize content upgrades, manage the team backlog, and drive evidence-based improvements to Customer Education programs
• Managing and optimizing AI-enabled internal enablement portals that help Clio’s customer-facing teams find, structure, and recommend Customer Education resources for their portfolio of customers
• Ensuring Customer Education education content strategies support Clio’s new product and go-to-market goals by collaborating with post-sales and product teams to optimize launch planning and delivery