Customer Service Champion, Spoke

Salary not provided

Excel

Shopify

Junior and Mid level

London

3+ days a week in office (Richmond, England)

Custom-fit menswear company

Be an early applicant

Custom-fit menswear company

21-100 employees

B2CLifestyleFashioneCommerce

Be an early applicant

Salary not provided

Excel

Shopify

Junior and Mid level

London

3+ days a week in office (Richmond, England)

21-100 employees

B2CLifestyleFashioneCommerce

Company mission

To build a better, smarter menswear brand that really delivers on fit.

Job

Company

Role

Who you are

Previous customer service experience (in any capacity)
Word perfect english
Outstanding attention to detail
Excellent communication skills
Energetic and positive character
A quick learner with a "can do" attitude and a willingness to roll up your sleeves
An interest in eCommerce and menswear

Desirable

You have experience with Dixa and Shopify
You're not just looking for a boring 9-5! (there will be some weekend work too)
You know your way around an Excel (or Google) sheet
You have prior start-up experience

What the job involves

Providing world class customer service, supporting our customers by phone, email, social media, chat and video calls
Composing word-perfect emails, tweets and other social media messages
Acting as a brand ambassador for SPOKE
Troubleshooting issues, and finding smart and practical solutions to any customer queries
Becoming an expert on our customer and our products, and sharing this knowledge with the rest of the business

Salary benchmarks

Our take

In Spoke's opinion, finding quality clothing staples should be an easy task for anyone, regardless of their size and proportions. This is why the brand is rebuilding the sizing system for menswear - an endeavour that traditional brands and retailers find very hard to do.

Normally, retailers have to spread their stock over many physical stores, so they can't have more than a few size options available. By operating online, Spoke is able to offer a much wider range, and hence cater better to men for whom standard sizing is not a good fit.

This dedication to creating perfectly fitting clothing has clearly resonated with its consumers, with the company raising substantial crowd-funding. Having conquered the UK market with its unique business model, the company has plans to venture into the US and European markets.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

63% female employees

10% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (4.6)

Company

Funding (last 2 of 6 rounds)

Jun 2022

$6.2m

LATE VC

Oct 2019

$10.7m

SERIES B

Total funding: $29.8m

Company benefits

25 days of holiday - and 1 additional for each year of service
Vitality health insurance
3% pension matching
A shiny MacBook
A fun and varied social calendar
3&2 working week - work from home (or anywhere else) 2 days per week
Perhaps the most generous 'trouser allowance' anywhere in the world* - *unproven, but likely

Company HQ

Richmond, UK

Additional info

Spoke have acquired more than 75,000 customers and more than doubled in size every year

Leadership

Ben Farren

(CEO & Founder)

They founded Splash (West African mobile payments). They started their career as a consultant at Marakon. Prior to Spoke, they were an Independent Consultant in Global Strategies at InterContinental Hotels Group.

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