Customer Care Specialist, GoFundMe
German Speaker
€46-63k
Plus equity
Social fundraising platform
Job no longer available
Social fundraising platform
501-1000 employees
Job no longer available
€46-63k
Plus equity
501-1000 employees
Company mission
To help people fundraise for the personal, business, and charitable causes that matter most to them.
Role
Who you are
- Fluent English Speaker - This is a must. Your English must be at a C1 level or above!
- Proficiency in German - Required level C1 or above
- Metric & goal driven - We set high standards so we can provide an human & effortless experience to our customers. You enjoy challenging yourself & holding yourself accountable to reaching targets!
- Customer Centric - You care about the experience our customers have & understand the impact you have on their GoFundMe experience
- Compassionate - Are you someone who truly cares about people & wants to help them? Are you emotionally intelligent & can adjust your approach based on the customer’s situation?
- Adaptable - You enjoy being part of a growing organisation. You thrive under new challenges & in an ever-evolving environment!
- Effective communicator - You’ll be in constant contact with our customers via different communication channels, will need to be a strong writer & someone that is able to confidently use communication as a tool to address our customers’ needs
- Tech-Savvy - Are you comfortable working in an online space, learning new tools quickly, & troubleshooting tech-issues?
- Critical, solution-minded thinker - Can you identify potential challenges, trends, & propose solutions? Everyone owns the success of our team!
- Attention to detial - Did you notice "detail" is misspelled?
- Resourceful - Are you able to research independently, organise your resources effectively & discover creative solutions to challenges you may encounter?
- Invested in personal growth - Do you have a growth mindset, are hungry for feedback, & have a strong desire to learn?
- Team Player - You enjoy empowering others, celebrating their wins, & supporting other’s growth
- Effective cross-functional partner - You’re keen on working cross-functionally to improve the customer experience & have experience doing this in previous roles
What the job involves
- The GoFundMe team is searching for our next Customer Care Specialist 2 in Dublin, Ireland who will offer effective & empathetic support to our customers, & ensure that appropriate actions are taken to resolve customer problems & concerns
- Make a difference by offering human support to our customers, connecting directly with organisers who are gathering support from their communities & generous donors who impact the success of each cause
- Work in a dynamic environment, where you’ll need to be resourceful, creative, adaptable & solution focused
- Help our customers to successfully transfer raised funds to their bank accounts, coach them to succeed through their fundraising experience, & help them navigate tricky troubleshooting scenarios, all through some of the most exciting & tough moments of their lives
- Provide support via live chat & email, & passionately champion customer feedback to improve the GoFundMe experience. Help with escalated scenarios & making outbound calls to customers from time to time
- Partner cross-functionally with teams like Compliance to help drive the best possible experience for customers in our German speaking market
Our take
One of the most well-known fundraising platforms in the world, GoFundMe makes raising money online exceptionally easy. The platform initially focused on charity and good causes, but its scope has now expanded to include start-up business funding. What makes the platform attractive is its ability to democratise fundraising through the medium of the online.
GoFundMe's rapid rise in popularity has been helped by its social media integrations and the speed at which individuals can start funds. With strategic foresight, the company launched its GoFundMe Guarantee in 2016, a pledge to protect donors from fraud or platform misuse - knowing that its continued growth could only be hampered by security issues or donor deception.
This guarantee is what has enabled the company to remain the largest crowdfunding platform in the world. Notably, it stands amongst the likes of Airbnb, Facebook, and Netflix in being backed by tech investors TCV.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Wide range of health insurance options, including medical, dental, and vision (GoFundMe covers 100% of employee premiums, and 80% of spouse and dependents)
- $600 annual fitness and wellness reimbursement
- Weekly massages
- Standing desks
- Fully-stocked kitchens & daily lunches
- Team off-sites & monthly social events
- Many of our offices are dog friendly
- 10 paid holidays, 17 days of accrued vacation per year, unlimited sick time & three volunteer days
- Enhanced parental leaves
- $50/month for employees commuting to and from work (public transit and/or parking)
- Caltrain GoPasses for our Bay Area commuters
- "Gives Back" program, where employees nominate fundraisers weekly for donations from GoFundMe
- Quarterly volunteer events in each office to give back to our local communities
- 401(k) retirement plan with company matching
- Access to learning tools and resources, including a subscription to Udemy, guest speakers, and internal brown bag sessions
Company HQ
Centennial, Redwood City, CA
Leadership
Margaret Richardson
(Chief Marketing & Corporate Affairs Officer)Formerly worked at Airbnb as Vice President of Trust and Director of Global Policy. They worked in Trust & Safety at Apple prior to becoming a Member of Pipeline Angels.
Salary benchmarks
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