Support Hero, Agorapulse

West Coast

Salary not provided

Junior and Mid level

Remote from US

More information about location

Social Media Management platform for agencies, businesses and marketers

Job no longer available

Social Media Management platform for agencies, businesses and marketers

101-200 employees

B2BMarketingAnalyticsSaaSSocial MediaData Integration

Job no longer available

Salary not provided

Junior and Mid level

Remote from US

More information about location

101-200 employees

B2BMarketingAnalyticsSaaSSocial MediaData Integration

Company mission

To create a single platform for small and medium businesses and agencies to manage all of their social channels by ensuring seamless and affordable social media management.

Job

Company

Role

Who you are

Customer satisfaction is your top priority
You have a reasonable understanding of the social media landscape and familiar with the main social networks
You must have a minimum of 2 years experience in a customer facing role, particularly in a remote online capacity. A deep knowledge of SAAS tools and the customer support environment will be a significant advantage
You are familiar with CRM tools like intercom.io, zendesk.com, etc
You are comfortable working and learning remotely
You have experience using asynchronous tools to communicate, like Slack
You have impeccable communication skills
You are obsessed with customer service
You have strong organizational skills
You are goal- and results-driven
You are a strong team player but still a self-starter
You are able to work in a high energy, hyper-growth, startup environment
You are eager to learn, adapt and perfect your work; you seek out help and put it to good use

What the job involves

Support prospects and customers in their understanding of how the product works
Listen to the customer and be responsive and, in the event of a problem or bug, you will be in charge of precisely identifying the problem and reporting it to the technical team
Maintain deep expert product knowledge
Participate in support team meetings and help manage priorities for future technical and UX developments and improvements, based on user feedback
Participate in the beta tests of the new functionalities of the platform
Participate in the improvement of the Help Centre Articles and internal help material
The Support Hero reports to the Customer Support Manager and will work in coordination with many support agents located in Europe, Asia, and the Americas

Our take

Companies are constantly on the lookout for technological solutions for managing social media, to maximise productivity and reduce cost while maintaining an edge on the competition.

The company's social media management solution includes a central social inbox, advanced content creation, collaboration and scheduling features as well as in-depth performance reporting. Agorapulse has achieved year-on-year growth exceeding 65% and they have a growing user base of over 22,500 users.

Agorapulse is continuing to develop new products and hire new talent to strengthen its position within the social media management market for SMEs throughout Europe.

Freddie

Company Specialist at Welcome to the Jungle

Insights

12% employee growth in 12 months

Glassdoor (4.7)

Trustpilot (4)

Company

Funding (2 rounds)

Sep 2019

$19.2m

GROWTH EQUITY VC

Dec 2012

$0.3m

SEED

Total funding: $19.5m

Company benefits

Based in Central Paris, next to the Louvre and La Samaritaine
Hybrid work: at the office and 2/3 days in remote per week
25 days off + 10 bonus per year
The latest Apple Equipment to work with
Swile card meal voucher
Alan insurance

Company HQ

Arts-et-Métiers, Paris, France

Leadership

Emeric Ernoult

(CEO)

Ex-business lawyer and co-founder of Affinitiz, and a current pledger at Epic Foundation.

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