Desktop Support Engineer, Twin Health

$60-65k

+ equity participation opportunity

Windows

Zoom

Google Workspace

Junior and Mid level

San Francisco Bay Area

More information about location

Office located in Mountain View, CA

Individualized healthcare guidance for chronic metabolic diseases

Job no longer available

Individualized healthcare guidance for chronic metabolic diseases

501-1000 employees

HealthcareB2CPersonal healthArtificial IntelligenceMedTech

Job no longer available

$60-65k

+ equity participation opportunity

Windows

Zoom

Google Workspace

Junior and Mid level

San Francisco Bay Area

More information about location

Office located in Mountain View, CA

501-1000 employees

HealthcareB2CPersonal healthArtificial IntelligenceMedTech

Company mission

To transform lives by empowering people to reverse and prevent chronic metabolic diseases, improve energy and physical health, and extend lifespan.

Job

Company

Role

Who you are

Minimum of 2 years in Desktop Support / Management & CS / IT Degree
Experience in a cloud-based (virtual) environment
Understanding of troubleshooting of desktop software, hardware, & network issues
Ability to follow documented standard operating procedures
Ability to analyze the problem, develop a strategy and implement the solution
Must present a patient, positive demeanor that reflects professionally upon the company in customer-facing position; end-user skills vary widely
Responsive to needs in a timely fashion; conscientious and having a sense of urgency
Ability to understand problems over the phone and to clearly communicate instructions and guidance over the phone is essential for this position

Desirable

Experience in Mobile Device Management a plus but not required
Introductory understanding of Information Security and audits
Intermediate to Proficient to expert ability in the Microsoft Office Suite and Adobe
Resolve and remediate network outages or computer virus/malware infections as needed

What the job involves

Twin Health is seeking a multi-platform Desktop Support Engineer I to ensure smooth and uninterrupted US operations
Typical working hours will either be 5am - 2pm or 8am - 5pm PST depending on needed coverage for core hours
One on-call weekend shift per month is also expected
You'll provide onsite support to troubleshoot, repair and resolve laptop, PC, monitors, and other devices
Provide remote support via telephone, online chat, email, or using secure remote access products
Track and resolve incidents in ticketing database, escalating to L2 support if needed
Track hardware inventory based on shipping of laptops, monitors, keyboard & mouse bundles, etc
Learn to build and configure end-user systems: Apple Macs (90%) and Windows (10%)
Learn to onboard new Twin Health employees
Learn to be a Google Workspace Administrator
Work with manufacturer support to resolve hardware issues
Thoroughly document notes regarding research, troubleshooting efforts and work performed
Provide IT support to Zoom meetings/conferences
Other duties as assigned

Application process

The final interview round for this role is on-site in Mountain View, CA

Our take

Metabolic Syndrome affects over a billion people worldwide, and can massively increase the risks of heart disease and stroke. Although the root cause is known to be differences in metabolic performance, each case is so complex and unique as to stifle investigation into preventions and treatments.

Twin Health aims to combat this problem with its Whole Body Digital Twin. Leveraging AI and wearable sensors, the system creates a dynamic digital representation of the individual’s metabolism. Both patients and doctors can then use this to inform decisions about nutrition, sleep and activity that could help reverse or prevent a variety of chronic metabolic diseases.

Importantly, Twin Health's work is supported by high-quality research that has been peer-reviewed and published in leading journals. This science-first approach supports impressive results such as over 70% of users with Type 2 diabetes reporting a remission of symptoms at 12 months into the program.

Steph

Company Specialist at Welcome to the Jungle

Insights

4% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 5 rounds)

Aug 2025

$53m

SERIES E

Dec 2023

$50m

LATE VC

Total funding: $286.5m

Company benefits

High-quality medical, dental, and vision coverage
HSA/FSA plans, life insurance, and disability
401(k) for retirement
Support from licensed financial wellness advocates
Unlimited PTO
Paid parental leave for birth/adoption (16 weeks of 100% paid leave for the primary caregiver and 8 weeks for the secondary)
Access to benefits supporting overall well-being (eg. pet insurance, gym discounts)
Stipend program (100% personalized and inclusive)

Company HQ

Mountain View, CA

Leadership

Jahangir Mohammed

(Co-Founder & CEO)

Founder and former CEO of Cisco Jasper and Kineto Wireless.

Terry Poon

(Co-Founder & CTO)

Former VP of Engineering at Jasper.

Maluk Mohamed

(Co-Founder & VP of Research)

Chairman and Director of the MASTeR Group of Institutions.

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