Senior Manager of Operational Risk, London Stock Exchange

• You must demonstrate a deep understanding of both operational risk and the broader operations function, ensuring compliance with regulatory standards
• Strong background in operational risk management, resilience, and controls in a senior role
• Experience working with regulatory frameworks such as DORA, FCA’s operational resilience agenda, and SOC2 compliance
• Ability to identify and mitigate operational risks effectively, with a focus on maintaining business continuity
• Good understanding of how an operations function runs, including performance metrics, workflow management, and resource optimization
• Hands-on experience in implementing controls, key performance indicators, and key control indicators (KCIs) to measure operational effectiveness and mitigate risks
• Experience presenting complex operational risk data to senior management, the board, and external partners in a clear, actionable manner
• Ability to influence senior leaders on risk-related decisions and operational improvements
• Strong report-writing skills to deliver structured and impactful presentations
• Experience in conducting scenario testing and stress-testing exercises, assessing the impact of various risk events on operational functions
• Familiarity with the tools and techniques used to perform and analyze such tests
• Deep understanding of SOC2 requirements and the ability to drive compliance across operational processes
• Ability to prepare for and lead regulatory audits and inspections, ensuring all necessary documentation and action plans are in place
• Analytical Thinking: Strong ability to analyze operational risks and identify solutions that balance resilience with efficiency
• Problem-Solving: Ability to think creatively and address complex operational challenges
• Leadership: Experience managing teams, driving projects, and influencing senior leaders on risk-related issues
• Collaboration: Ability to work across departments and influence colleagues at all levels to improve operational risk management processes
• Attention to Detail: Strong focus on accuracy and thoroughness when designing controls and assessing risks

• We are hiring for a Senior Manager, Operations & Operational Risk to join LSEG Regulatory Reporting, part of the Markets division at LSEG
• This is a dynamic, blended role requiring an individual who can navigate between operational risk management and day-to-day operations support
• You will play a key part in overseeing the operational resilience of the organization while also support the Head of Operations to ensure smooth and efficient function execution
• Lead the identification, assessment, and mitigation of operational risks across the organization. Work closely with business units to ensure risks are understood and handled effectively
• Ensure the organization's resilience frameworks are in line with regulatory requirements (e.g., DORA, FCA’s Operational Resilience framework)
• Develop and manage risk management programs, including scenario testing and stress-testing exercises to assess the organization's ability to withstand operational disruptions
• Oversee the implementation of business continuity and disaster recovery plans, ensuring they are regularly tested and updated
• Keep the organization compliant with key regulations, such as DORA (Digital Operational Resilience Act), the FCA’s operational resilience framework, and SOC2 requirements
• Act as a subject matter expert for regulatory initiatives and ensure the operations team is aware of and adhering to all required regulations and controls
• Support the preparation for audits and regulatory inspections, ensuring that all required documentation and evidence are prepared in advance
• Work closely with the Head of Operations, providing day-to-day support to ensure operations run smoothly
• Assist in managing operational processes, performance metrics, and continuous improvement initiatives
• Contribute to the optimization of operational workflows and implementation of controls, ensuring they align with best practices in risk management
• Develop and monitor Key Control Indicators (KCIs) to measure the effectiveness of operational controls and ensure corrective actions are taken when needed
• Present key operational risk updates to the Management Committee, Board, and senior stakeholders, ensuring they understand potential risks and mitigation strategies
• Provide thought leadership and strategic insights on operational resilience and risk management to senior management
• Collaborate cross-functionally with other teams (e.g., IT, legal, compliance) to ensure all aspects of operational risk are being effectively handled
• Lead scenario testing initiatives to assess the resilience of operational functions in the face of various disruptions (e.g., cyber incidents, market shocks, regulatory changes)
• Identify areas for improvement and champion projects to enhance the organization's overall operational resilience
• Support the development and delivery of training programs to increase awareness of operational risk and resilience across the organization

• Hybrid working options
• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives

Total funding: $53.3m

The London Stock Exchange is one of the world’s oldest stock exchanges, with a history dating back over 300 years. It operates as a part of LSEG (London Stock Exchange Group), one of the world’s leading providers of financial markets infrastructure, as a marketplace to enable stock brokers and traders to buy and sell stocks, bonds, and other securities.