Customer Education Manager, Beacon
Design e-learning courses for a charity CRM
£50k
+ Share options
3-4 days a week in office (Shoreditch, London)
A modern CRM for charities
Open for applications
A modern CRM for charities
21-100 employees
Open for applications
£50k
+ Share options
3-4 days a week in office (Shoreditch, London)
21-100 employees
Company mission
To transform how charities work.
Role
Who you are
- You’ll have relevant experience in a SaaS customer education or instructional design role. You’re as comfortable diving into the technical nuances of a software platform as you are explaining them to a non-technical user.
- You'll need:
- Proven experience in SaaS customer education, specifically building out academies or other long-form educational content
- Flawless written English, with the ability to write charming and pithy prose
- The ability to pick up new things quickly and communicate them in easy to understand language
- An eye for design and keen attention to detail
- A high level of software literacy, comfortable navigating complex software and understanding how different data and features interact
- A penchant for understanding the wider context and outcomes for a feature, not only the detail or ‘how-to’
- Strong video production skills, including the ability to script, record, and edit high-quality instructional videos
- A proactive, agile mindset, comfortable working in a fast-paced environment where the product is constantly improving
Desirable
- 3+ years of experience in Customer Education, Instructional Design, or Learning Experience Design
- Knowledge of the charity sector, especially fundraising teams
What the job involves
- Your focus will be on owning the online educational journey for our customers, ensuring they have the knowledge and confidence to be successful with Beacon. You’ll do this by creating thorough and engaging courses for our e-learning academy, Lighthouse (https://lighthouse.beaconcrm.org/), through both text-based and video lessons. This role requires a blend of writing talent, creativity for design and video production, and the curiosity to get under the hood of a complex software product.
- You will:
- Design and maintain high-quality educational courses that cover both the basics and advanced functions
- Produce concise videos and graphics that simplify tricky concepts
- Collaborate with the Product team to ensure educational materials are ready for new feature launches
- Work closely with Success and Support colleagues to identify areas where customers struggle and develop targeted resources to address them
- Maintain the Beacon voice and branding across all educational touch-points
- Work with the Head of Customer Success to manage the pipeline for Lighthouse, targeting our educational content to drive feature adoption and best-practice usage
- 4-day week, working with charities & tech for good
Application process
- 1. Application - Pro tip: don't use AI to write your cover letter; they all look the same!
- 2. Phone interview - 20 minutes with Head of Customer Success (Ben)
- 3. Video interview - 1 hour
- 4. Final stage session in-person at Beacon’s office - 3 hours
- Our office is wheelchair accessible
- We’re happy to pay for appropriate travel costs if this would impact your ability to attend in-person
- If there is anything that we can do to improve the accessibility of any of these stages for you, please let us know
Salary benchmarks
Our take
As nonprofits and charities often struggle to keep up with the level of innovation in the enterprise world, Beacon offers a cloud-based, data-driven CRM that lets them manage donations, fundraisers, payments, events & ticketing, marketing campaigns, and volunteers all in one place.
The last few years has seen an increase in the developments in the Charity CRM space. Companies like Salesforce have rolled out major upgrades to its non-profit cloud, while platform-to-platform integrations are also becoming more common. Further to that point, Beacon is one company that’s recently integrated with JustGiving.
The company has grown steadily in popularity since its 2017 inception, picking up well-respected clients like The New Humanitarian, The Jacobs Foundation, and Cruse Bereavement Care.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Challenging work
"There's always something new to do - clients have increasingly complex needs, and there's never an attitude of 'We can't do that' - but instead..."
Company benefits
- Our customers are all charities - you'll get to build your career whilst having a genuinely positive impact on the world
- Four day work week. Our working model gives everyone a 3 day weekend, every week
- We'll give you 6 weeks (24 days) of holiday every year, plus bank holidays
- Taking time off is important. And we really mean it: We'll pay you a £60 bonus for every day of holiday you take
- Banded salary system so that everyone is paid the same for doing the same job, and your growth within the organisation is clear
- Beacon is climate positive (beyond carbon neutral), so your employment won't hurt the planet
- A proper pension - we'll match 150% of your pension contributions (up to 10%)
- Private health insurance with routine dental & optical cover
- Modern parental leave policy (12 weeks at full pay, and it's the same for everyone, regardless of gender or circumstances)
- Cycle to work scheme
- Sabbatical every 5 years (6 weeks off, fully paid)
- Share options scheme - everyone can own a part of the business
Company values
- Social good
- Sustainable growth
- Partnership
Company HQ
London, UK
Articles
Leadership
David Simpson
(CTO)Former Head of Product at IT Infrastructure company Tray.io, former Senior Researcher at domain name registry Nominet.
Chris Houghton
(CEO)Former Head of Partner Success at Tray.io, co-founder and former CTO at e-commerce marketing platform, Sauce Apps.
Diversity, Equity & Inclusion at Beacon
- We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team
- We passionately believe in doing our part to fix the tech sector's diversity problem and that in building diversity we build strength
- We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent
- Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances
- We are actively working to demonstrate our commitment to our values by completing Bloody Good Period’s ‘Bloody Good Employer’ certification and working towards becoming a certified BCorp.
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