Technical Program Management Group Lead, Jobber

• This role requires a leader who can balance mentorship with accountability, foster collaboration across Jobber, and translate between business priorities and technical realities to keep work moving at scale
• Proven leadership experience: You have managed a team of TPMs (Program, Project or Product) or equivalent in an always-changing and high-growth environment. Ability to provide feedback, guidance, and direction based on business and user goals
• Hands-on TPM Experience: Demonstrated experience as a Technical Program Manager, Technical Product Manager, or Technical Project Manager for internal engineering teams
• A strong technical background that enables you to have effective collaboration with engineering teams
• Experience in SAAS businesses and an understanding of the key metrics that lead to business success
• Next level communication skills, with clear and effective written and verbal communication that conveys both the voice of the customer and business needs
• A data-driven mindset, using data to define problems, measure impact, and contextualize work through tools, systems, and processes
• A collaborative approach and the desire to build strong partnerships across teams and departments to deliver high-quality features quickly
• Execution excellence and ownership, with proven ability to deliver projects to completion all while managing multiple priorities with a high attention to detail
• A close relationship to technology and the ability to communicate business requirements to a technical audience

Desirable

• We’re looking for a Group Lead, Technical Program Management, to be a part of our Systems group!
• Reporting to the Director of Technical Program Management, the Group Lead, Technical Program Management will drive clarity and alignment between company strategy, technical execution, and measurable outcomes for the Systems group
• You’ll coach and develop TPMs to own their metrics, build quality roadmaps, and deliver meaningful impact in their domains while ensuring cross-team dependencies and long-term technical strategy are connected
• The systems group works with the fundamental technology pieces that make up Jobber, Production Engineering (AWS cloud infrastructure), Backend Foundations, Comms Systems and other core technology teams
• We are always looking for ways to drive impact in how Jobber’s technology operates and how we can continue to help Jobber scale sustainably
• We work closely with the Product teams to ensure that changes are in the best interest of the customers we serve, and are always looking for ways to improve their experience. Performance, quality, uptime, and speed to deliver quality code are some of the key pillars with which we look at our work
• We also collaborate across teams and business silos to find solutions that drive success for the entire organization, not just our own group
• Oversee and guide team metrics and goals. Work with the TPMs who set the goals to ensure strong leading and lagging indicators, and hold them accountable for their impact in their area of responsibility
• Discover and understand the connections between Jobber’s day-to-day work, the overall product vision, technical strategy and scaling, and customers’ (internal and/or external) needs. With those inputs, you can prioritize building what matters to achieve product and company goals and initiatives
• Build relationships across the organization to keep work moving and help unblock your team when needed
• Balance coaching, feedback, and mentorship to help your team grow in their craft and achieve their career goals
• Hold your team members accountable for delivering high-quality roadmaps on time, and help them connect cross-team internal roadmaps and Jobber’s long-term technical strategy
• Foster collaboration by partnering with respective leadership teams and stakeholders across the focus areas of your team members. Support large-scale initiatives that have an impact across Jobber