Customer Success Manage, Better.co.uk
Digital mortgage broker
Job no longer available
Digital mortgage broker
201-500 employees
Job no longer available
201-500 employees
Company mission
To help first-time buyers and existing homeowners save time and money securing a great-value mortgage online.
Role
Who you are
- A 3 to 4 years post-bachelor ( convention de stage needed)
- Bilingual French & English,
- Interested in software, tools, and processes,
- Willing to get your hands dirty and dig into the details
- Willing to carry multiple hats
- Excellent organisational and communication skills
- Experience with a technical product or with webinars is a big plus
- Excellent communication and problem-solving skills
- Flexible and agile in adapting to quick changes in a startup environment
- The ability to work individually and collaborate within a team environment to achieve set goals: you are a team-player
- Your key assets: Self-motivation, Strong work ethic, and Ownership
What the job involves
- Support our CSM team by managing our Tier 1 clients
- Help improve our processes and select the right tools in order to help the team improve its global efficiency
- Be the point of contact and trusted partner for the clients
- Be in charge of customer onboarding and implementation
- Manage our weekly Livestorm Client walk-in sessions
- Conduct yearly business reviews with the client to build long term partnerships
- Partner with the Sales and Customer Care teams to ensure an exceptional customer experience
- Partner with the product team to provide detailed and actionable feedback to the team
- Work closely with the Account managers to manage your customer portfolio, understand their KPIs and challenges
- Work with the department head to execute and improve the success strategy
Our take
Access to mortgages was historically controlled by mortgage brokers who acted as gatekeepers to the mortgage market. It's a big market, with mortgages worth almost £3 trillion. This is changing with the rise of online brokers, who are bringing innovation to this previously undisrupted market.
Founded in 2015, Better.co.uk (formerly known as Trussle) is the UK's first digital mortgage and insurance broker providing high-quality, independent advice to customers who are looking to buy a home or refinance an existing mortgage.
In 2021, the American-based digital homeownership platform Better HoldCo, Inc. acquired Trussle. This acquisition enabled Better to more effectively enter the UK mortgage market with an experienced management team, local knowledge and foundational mortgage technology for the UK.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2020
$9.8m
SERIES C
May 2018
$18m
SERIES B
Total funding: $35.4m
Company benefits
- Celebrate the big day with an extra day off, on us
- De-stress with free mental health coaching, meditation classes, and boxing in the park
- Spread out the cost of annual travel with an interest-free season ticket loan
- A weekly £30 Deliveroo allowance to spend as you wish!
- Develop or invest in a new skill with an annual five days and £500 budget
- Live your best life with a competitive salary and a generous pension
Company HQ
City of London, London, UK
Leadership
Ian Larkin
(CEO, not founder)They have held senior roles at Lloyds, Virgin Money, McKinsey and Accenture, and most recently were the CEO of Target Group. They are a qualified accountant, hold an Insead MBA, and graduated as a biochemical engineer from University College Dublin.UK, and were shortlisted for Business Leader at the British Mortgage Awards in 2019.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job