Community Program Manager, Visier
Visier University, 12 Month, Maternity Leave Contract
CA$75-105k
+ Bonus
More information about location
3-5 days a week in office (Yaletown, Vancouver)
Cloud-based workforce analytics
Be an early applicant
Cloud-based workforce analytics
501-1000 employees
Be an early applicant
CA$75-105k
+ Bonus
More information about location
3-5 days a week in office (Yaletown, Vancouver)
501-1000 employees
Company mission
Visier's mission is to reveal the human truth that helps businesses and employees win together through its cloud-based platform for HR and people analytics.
Role
Who you are
- Background in Communications, Marketing, Business, or a related field
- 5+ years of experience in customer marketing or community-focused roles, with at least 3 years of direct customer-facing experience
- Exceptional written and verbal communication skills — you're comfortable engaging customers and crafting clear, compelling messaging
- A natural relationship-builder with strong interpersonal skills and a talent for creating genuine rapport with customers and community members
- A strategic thinker who can see the big picture while sweating the details
- An entrepreneurial mindset — you’re proactive, resourceful, and not afraid to test, learn, and pivot quickly
- A data-driven approach to decision-making; you know how to turn insights into action
- Highly organized with top-notch time management skills — you can juggle multiple projects without dropping the ball
- Experience with tools like Gainsight, ServiceNow, Discourse, or similar community platforms is a strong plus
- Previous experience in the SaaS industry is preferred
What the job involves
- As a Community Program Manager on the Visier University team, you’ll manage the community and produce regular customer newsletters to retain customers, drive revenue and promote adoption of our products.
- You’ll work cross-functionally to drive community engagement.
- This is your opportunity to make a difference and empower our customers
- Develop and refine our community engagement strategy
- Launch and manage a new online community platform
- Monitor and moderate forums to ensure respectful, productive dialogue
- Collaborate with subject matter experts and customers to respond to questions and keep conversations flowing
- Organize and host virtual community events, including AMAs and webinars, fostering a positive, inclusive, and supportive environment for all community members
- Partner with product and customer experience teams to help resolve customer issues
- Draft and distribute clear, timely communications — newsletters, product updates, announcements, and more
- Develop content for social media, forums, and email campaigns
- Align community messaging with the broader brand voice in collaboration with the marketing team
- Track content performance and adapt strategies to improve reach and impact
- Collect and share feedback from customers with internal teams
- Monitor community engagement and customer satisfaction metrics
- Provide insights and recommend improvements based on community trends and sentiment
- Define project schedules and manage multiple initiatives simultaneously
- Use strong time management skills to keep everything moving on track
- Collaborate across teams to improve tools, processes, and customer experience
- Support key business initiatives as needed
Our take
Gaining insights into workforces through people data is invaluable to businesses, allowing them to understand how to retain their hardest-working staff members, benchmark worker performance against competitors, and enable the growth of leaders within the organisation. While HR departments have access to some productivity tools that utilise people analytics, their fragmented and antiquated nature demands a more unified and future-proof solution.
Visier provides an all-in-one cloud-based people analytics platform for businesses, aiming to drive staff retention programs, maximize recruitment outcomes, arm leaders with workforce insights, and ultimately connect business outcomes to the people involved. The platform achieves this through a variety of integrative tools such as performance benchmarking, smart workforce questionnaires, data management automation, and people-powered insights.
Despite the fact that the company faces competition from other people-data solutions, Visier continues to stand out by this unified approach. The company has existing partnerships with EA, Uber, and NCI, demonstrating success in improving leadership through people analytics, reducing labour costs, and increasing staff retention. In contrast to much of the broader tech sector, the company has grown consistently through 2022 and 2023 and accelerated its geographic expansion, a testament to its product's value to businesses.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$125m
SERIES E
Apr 2020
$45m
SERIES D
Total funding: $261.5m
Company benefits
- We take mental health seriously
- Paid time off
- Self-care is not selfish
- Personal spending amount
- Financial support for home office upgrading
- Financial support for home internet and mobile phone costs
- Visier Gimes program for PTO
- Leadership and support training
- Career development & mentorship
Company HQ
Downtown Vancouver, Vancouver, BC
Leadership
Ryan Wong
(CEO & President)Chief Architect & Director of Engineering for Crystal Decisions. Was also Vice President of Engineering for SAP from 2003 to 2008.
John Schwarz
(Chairman of the Board)GM of Industry Solutions for IBM from 1974 to 2000. Was also President and COO of Symantec, and Business Objects CEO and Executive Board Member of SAP.
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