Technical CSM, Microsoft
Dynamics F&O
Consumer and enterprise computing solutions
Job no longer available
Consumer and enterprise computing solutions
1001+ employees
Job no longer available
1001+ employees
Company mission
Microsoft's mission is to empower every person and every organisation on the planet to achieve more. Their mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation they are driving across their businesses is designed to enable Microsoft and their customers to thrive in this world.
Role
Who you are
- 10+ years of experience in technical consulting and/or solution architecture and implementation on Microsoft Business Applications (F&O) or competitive solutions
- 5+ years of experience in systems development, and software support or IT consulting or equivalent industry experience with Microsoft products
- Knowledge and technical proficiency in adjacent technologies including the following: Office 365, Power BI, PowerApps, Microsoft Azure, Azure Logic Apps, Flow, SQL, AD, etc. (certifications a plus)
- Experience with managing senior stakeholders with worldwide responsibilities
- Fluent in English, with at least one other language being a plus
- Understand the business transformation, and how Microsoft Business Application solutions can enable innovation from a solution architecture and technical implementation perspective
- Proven ability to map the customer’s business process and needs to product capability and solution areas
- Ability to Influence key executives and stakeholders across the organization, not limited to Industry, engineering, product, partner and services teams
- Creative problem solver with the ability to align various stakeholders on common goal for customers
- Ability to identify key insights by industry and leverage those to impact the way Microsoft works, enables the field, and goes to market
- Presentation and demonstration skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.)
Desirable
- Client-facing solutions delivery experience is highly preferred
- Bachelor’s degree in computer science, information technology, or related field preferred
- Functional Associate or Expert-Level Certification in one or more Microsoft Business Application technologies, including Dynamics 365 Finance and Operations, Supply Chain Management, Retail and Commerce preferred
- Prior work experience in a Consulting/Architecture position within a software and/or services company such as Microsoft, Salesforce.com, SAP, Oracle, Workday desired
What the job involves
- Be customer facing with a direct impact on making our customers successful with Dynamics 365 Finance and Operations, Retail, Supply Chain Management and Commerce
- Driving the advancement of product usage in our largest and most strategic customers
- Solving critical gaps in post-sales technical engagement and orchestration
- Supporting continuous innovation agenda with technical decision makers aligned to Business Applications release waves and roadmap
- Creating and evangelizing technical success best practices to enable adoption at scale via partners and community leadership
- Reactively clearing technical blockers and customer health concerns in response to escalation from field and partner teams
- Proactively engaging customers with slow, stalled, or decelerating usage growth to prevent customer churn
- Orchestrating internal and external technical resources to ensure strong CPE
- Actively soliciting and prioritizing technical feedback via customer engagement
- Impacting strategic product direction via engineering reviews of gaps in product capability vs customer requirements
- Providing subject matter expertise and technical knowledge (L400) for Dynamics Finance & Operations, Supply Chain Management, Retail and Commerce
- Enable a high bar of function and technical readiness on Microsoft Business Application Solutions
- Be a strong team player through cross team collaboration within CSU and other Microsoft teams and drive a sense of urgency for usage within the organization
- Help customers make technical decisions to build tomorrow’s business and IT solutions based on Microsoft technology
Our take
Microsoft was founded by Bill Gates and Paul Allen in 1975, with Gates famously dropping out of Harvard to start the company, whose only product then was a BASIC interpreter for the Altair 8800. The company rose to dominance in the 1980s with the success of MS-DOS which would later become the Windows operating system. Today it is estimated that 1.2 billions people use a Windows based PC.
Since the 1990s, it has increasingly diversified from the operating system market and has made a number of major acquisitions including LinkedIn, Skype and GitHub. Recent acquisitions are aligned with Microsoft's wider strategy focusing on cloud computing and enterprise SaaS. Under new CEO Satya Nadella, Microsoft has moved towards a more horizontally focused cross platform experience with its Azure, Microsoft Teams and Office 365 products all achieving great success and skyrocketing adoption.
In 2020, Microsoft was the third company ever to achieve a trillion dollar valuation. The company's turnaround under new CEO Satya Nadella is heralded within the tech industry as one of the most impressive ever, taking Microsoft from a stagnant giant reeling from the failure of the Windows Phone to an innovative machine at the forefront of tech innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Dec 2002
$12m
Sep 1981
$1m
Total funding: $13m
Company benefits
- Exclusive staff discounts on Microsoft products within the employee store
- Donation matching to your favourite charity up to £12,000
- Volunteer Matching. For every hour of volunteer work Microsoft will also donate £20 to the charity
- Education: Large internal education resources and reimbursement programs
- Parental Leave: Take 20 weeks of paid time away for birth mothers and 12 weeks of fully paid parental leave for all other new parents, including adoptions and foster placements
- Family Caregiver Leave: Take four weeks of fully paid leave to care for an immediate family member with a serious health condition
- Child Care: Special discounts on child care
- Fitness: Up to a £600 fitness reimbursement per year
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Overlake, Redmond, WA
Leadership
Satya Nadella
(CEO, not founder)Before becoming CEO led multiple projects within Microsoft as SVP of R&D including, leading the move to cloud computing
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