Technical Success Manager, Weaviate
US East Coast
Open-source vector search engine
Job no longer available
Open-source vector search engine
21-100 employees
Job no longer available
21-100 employees
Company mission
To create open source, AI-first infrastructure for the next wave of software development.
Role
Who you are
- Proven experience: 3+ years of experience in a customer success or similiar customer facing role within the technology or database industry
- Technical expertise: Familiarity with database systems, especially those related to vector databases, search engines, and machine learning/AI
- Programming experience: Programming experience is a must. Experience with Python, JavaScript, & Java. Bonus points if you have familiarity with operating systems such as Linux/Unix
- Cross-functional collaboration: Ability to work closely with cross-functional teams to ensure seamless integration and support of our solutions
- Excellent communication skills: Exceptional written and verbal communication abilities, with experience presenting to various stakeholders
- Adaptability: Comfortable navigating change and ambiguity in a fast-paced, dynamic environment, with a willingness to take on new challenges as the company evolves and grows
- CS and Technical Tooling experience: Previous experience with CS tooling and ticketing systems (Hubspot, Jira, Slack support, etc), as well as technical tools (Git, Docker, Docker Compose). Familiarity with Github is plus
- Customer-centric approach: Passionate about driving exceptional customer experiences and dedicated to understanding and addressing customer needs
- Alignment with our company values: A commitment to upholding and embodying the values of Weaviate
What the job involves
- In this role, the Technical Success Manager will be responsible for managing the customer lifecycle, from onboarding to ongoing support and retention.
- You will collaborate closely with cross-functional teams, including Sales Engineering, Core Engineering, and Weaviate Cloud Service (WCS) team, to execute customer success strategies that drive value and cultivate long-term relationships with our customers
- As a Technical Success Manager, you will focus on ensuring exceptional customer experiences and advocating for product enhancements to align with customer requirements
- Act as a hands-on, strategic advisor to guide customers to achieve their desired business results by providing Weaviate product expertise & best practices
- Serve as the primary technical contact for customers, addressing their inquiries, troubleshooting issues, and providing timely and accurate solutions. As well as being the main point of contact for customer escalations
- Manage proactive account check-ins with key assigned accounts as well as reactive assignments
- Champion a customer-first mindset and build strong relationships based on trust, communication, and collaboration
- Nurture customers to become passionate champions for Weaviate because of their satisfaction with our product, processes and people
- Collaborate with the Sales and Sales Engineering team to ensure seamless transitions from pre-sales to post-sales stages
- Develop and demonstrate a deep understanding of Weaviate's product offerings, particularly related to vector databases, search engines, and machine learning/AI, to effectively support and advocate for customer needs
- Demonstrate problem-solving aptitude by analyzing complex situations, identifying root causes, and devising creative, scalable, and sustainable solutions to enhance customer satisfaction and loyalty
- Collaborate with management to help refine the customer success processes
- Strive to continuously improve skills and demonstrate a willingness to learn and establish best practices
Our take
Vector search, powered by machine learning, is able to capture the context of unstructured data, and find similar data using approximate nearing neighbour algorithms. Weaviate, founded in 2019, is an open-source vector search engine. With it, users can index billions of data objects to search through, and find the right results quicker and more effectively.
Weaviate delivers high-speed similarity search over raw vectors or data objects. Its hybrid search allows users to combine keyword-based search with vector search, and its generative search enabled them to combine generative models with their data. A handful of companies are beginning to deliver vector search, but Weaviate’s open-source-first attitude and pay-as-you-grow offerings are what makes it stand out.
Previously known as SeMi Technologies, Weaviate has seen significant interest and investment. The company has said that funds received will help it work towards making Weaviate the standard in open-source vector search, allowing it to expand its teams, user community, and list of partners, as well as refining its ML models and modules.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Work equipment - This includes a shiny new MacBook and a budget for (upgrading) your home or digital office
- Flexible remote work - This includes working from anywhere, decide which work rhythm and balance works for you, and you have flexibility when taking time off
- Company trips - With a global distributed team, we can treat ourselves to meet each other in person in the most beautiful places e.g. Italy
Company HQ
Jodenbuurt, Amsterdam, Netherlands
Leadership
Bob van Luijt
(Co-Founder & CEO)Chairman of the Creative Software Foundation. Founded Kubrickology Innovations.
Etienne Dilocker
(Co-Founder & CTO)Managing Dirctor of Dilocker Software Engineering & Consulting.
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