Principal Data Analyst, Restaurant365
GTM
$116-174k
+ Equity
Restaurant management software
Be an early applicant
Restaurant management software
1001+ employees
Be an early applicant
$116-174k
+ Equity
1001+ employees
Company mission
To help restaurants increase sales control food costs, and optimize labor.
Role
Who you are
- Total Experience: 10+ years of professional experience in data analytics, business intelligence, or data science
- GTM Expertise: Minimum of 5 years Go-To-Market (GTM) Analyst Operations (Sales, Marketing, or Customer Success)
- Analytical Rigor: Expert-level SQL skills and proficiency in data visualization tools (e.g., Domo,Tableau, PowerBI, Qlik). Experience with Python or R for statistical analysis is a plus
- Business Acumen: Deep understanding of SaaS business models, customer lifecycles, and the mechanics of recurring revenue
- Interpretive Mindset: A proven track record of not just delivering a dashboard, but explaining why the data looks the way it does and what the business should do next
- Independent Operator: Demonstrated ability to manage multiple high-priority projects simultaneously with minimal supervision
- Customer Success Background: Direct experience in or supporting a Customer Success organization
- Tooling: Experience with CS-specific platforms (e.g., Gainsight, Totango, ChurnZero),Gong, and Salesforce CRM
- AI: Must have high level of experience and examples using AI tools to help interpret, forecast and ideally predict what the data shows
- Strategy Consulting: Prior experience in strategy consulting or a similar high-stakes advisory role is highly valued
What the job involves
- As the Principal Data Analyst for Customer Success (CS), you will be the strategic engine behind our data-driven decision-making. You are not just a "data provider”, you are a business partner who understands the Go-To-Market (GTM) lifecycle and Customer Success
- This role is a critical pillar of the CS Operations team, responsible for transforming raw customer data into actionable strategies that improve retention, identify expansion opportunities, and optimize the cost-to-serve
- You will operate with a high degree of independence, navigating complex datasets to find the "story" behind the numbers, interpreting trends for executive leadership, and providing proactive recommendations to the business
- Strategic Insights & Recommendations: Move beyond reporting to provide deep-dive analysis on customer health, churn drivers, and product adoption. Proactively identify risks and opportunities within the CS segment
- GTM Lifecycle Analysis: Partner with CS leadership to define and track forecasting of retention as well as key performance indicators (KPIs) such as NRR (Net Retention Rate), GRR (Gross Retention Rate), and Time-to-Value
- Advanced Data Modeling: Design and maintain data models that support forecasting for the CS pipeline, resource allocation, and customer segmentation
- Operational Partnership: Act as a critical member of the CS Ops team to ensure data integrity across our tech stack (Salesforce, Gainsight, Snowflake, etc.) and translate operational needs into technical requirements
- Independent Project Leadership: Lead end-to-end analytical projects from initial hypothesis to executive presentation. Work independently to solve data gaps and process inefficiencies
- Storytelling with Data: Translate complex technical findings into clear, concise, and compelling narratives for non-technical stakeholders and executive leadership
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2024, and its $175 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants relied on to keep their heads above water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Fully Covered Health Insurance: R365 provides comprehensive medical, dental, and vision coverage—100% paid for full-time employees.
- Flexible Time Off: Recharge when you need, so you can stay energized and focused.
- 401k with employer math.
- Stock options to purchase equity.
- Health Savings and Flexible Spending Accounts.
- Employee discount programs to lifestyle vendors and servcies.
- Annual learning and development reimbursement.
- Access to LinkedIn Learning.
- Employee recognition and TIP program.
- Fertility guidance and support.
- Online legal solutions.
- Paid parental leave.
- Disability insurance.
- Pet and life insurance.
- Wellness programs.
- Health concierge and support.
- Meditation and mindfulness courses.
- Gym discounts and virtual fitness classes.
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(Co-Founder & CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Co-Founder & Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Co-Founder, Chief Strategist & Board Member)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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