Vice President of Customer Strategy & Operations, Restaurant365
$196-255k
+ Equity Option Grant
Restaurant management software
Job no longer available
Restaurant management software
1001+ employees
Job no longer available
$196-255k
+ Equity Option Grant
1001+ employees
Company mission
To help restaurants increase sales control food costs, and optimize labor.
Role
Who you are
- Because of our rapid growth and entrepreneurial culture, you will need to be highly adaptable, an assertive thinker and demonstrate high levels of ownership
- This role requires being proactive and anticipating, recommending and influencing capabilities
- The ability to collaborate, influence, consult, and communicate effectively, both verbal and written, is critical to success
- 10+ years of GTM operations business experience
- 5+ years of experience in project and/or program management
- Demonstrated senior-level leadership experience in business strategy, operations, and leading change at scale. Prior experience as Chief of Staff, Strategic Advisor, or GTM operations leader preferred
- Demonstrated success defining and implementing new-state strategies and programs
- Consistent record of accomplishment of delivering results with large-scale, cross-functional projects and leading multiple complex projects simultaneously
- Demonstrated leadership in driving senior- level cross-functional operational planning and business reviews that are effective in managing execution to plans
- Ability to influence at all levels including senior exec-level decision making
- Strategic thinking ability to connect the dots across teams, insights, and initiatives
- Exceptional leadership and people management skills, with the ability to inspire, mentor, and develop high-performance teams
- Ability to build trust with senior leaders, external partners, and staff at all levels
- Confidence to challenge others on important issues and provide reasons and solutions
- High tolerance for ambiguity and the ability to create structure and execution plans where there were none while working in a fast-paced environment
- Proven strong EQ, positive energy, and organization savviness
- Excellent communicator, networker and relationship builder
- Strong quantitative skills combined with great attention to detail
- Ability to prioritize multiple time-sensitive workstreams and manage sensitive information with discretion
- A can-do positive and proactive attitude and enthusiasm for Restaurant365’s mission
What the job involves
- As Vice President of Customer Strategy and Operations, you will work hand in hand and report directly to the Chief Customer Officer (CCO)
- As a trusted partner and advisor, this role will support the CCO both strategically and operationally ensuring an operational rigor and rhythm for the CS organization, including programs, metrics, systems, and technologies
- The role will develop and drive strategic priorities that support and drive execution of initiatives that impact the busines
- This role requires leadership experience in cross-functional and collaborative work environments to ensure success in this dynamic, high-impact position, including managing a team of operational resources that will support the day-to-day business
- Strategic Planning: Reshape the CS strategic business planning process in support of our transformation and that of our customers and partners
- Lead initiatives and work with the CS leadership team to support and inform decisions related to annual planning, investment strategy, program management and key initiatives that enable insights and decision-making velocity
- Track progress against execution of key strategic goals and keep the leadership team aligned to these
- Scale Business Operations: Identify, map and support the implementation and management of processes and systems to drive better scale for CS business operations
- Partner with other members of the CS leadership team to set and lead priorities, proactively suggest, define, launch, and drive operational initiatives
- Lead cross-functional initiatives across multiple business functions to solve for these identified opportunities (IT/Systems, Product and/or Finance) - communicate progress, identify potential roadblocks and align on follow-on actions needed to ensure execution of established priorities
- Reporting and Insights: Put in a strategy for assessing and articulating CS performance and results
- Work with the leaders to align on the business metrics that matter
- Develop CS performance dashboards, coordinate reporting of metrics and analytics, review and analyze data to identify trends and recommend solutions to drive higher impact
- Services Product Management: Together with the services and support leaders, establish a services product management function that develops, launches and manages key service and support offerings that offer customers the capabilities required to be successful with R365 applications
- Partnering with Marketing and enablement to ensure field and customer readiness
- Proxy Representative: Attend and take part in meetings when CCO is unavailable; help progress decision making and call-to-action; report back when acting as a proxy, action follow-ups; anticipate areas where CS could provide value; anticipate the need for information to be collected from other functions
- Strategy, Design and Running of Meeting Cadences: drive CS leadership team weekly meetings, All-Hands, QBR’s; lead staff meetings, and strategy sessions; work across teams to drive preparation for and lead quarterly operating review meetings (e.g. , QBR, etc.); put in place a Comms- change strategy for CS – internal and external comms; CS newsletters, key announcements to CS teams and sales ecosystem
- Work closely with internal communications and marketing to ensure execution; support with executive communication
- Budget Planning and Management: Partner with finance and CS leadership on operating budget planning across the organization
- Team Leadership: Lead a team of operations resources; offering a supportive and rigorous environment for success
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2024, and its $175 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants relied on to keep their heads above water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Fully Covered Health Insurance: R365 provides comprehensive medical, dental, and vision coverage—100% paid for full-time employees.
- Flexible Time Off: Recharge when you need, so you can stay energized and focused.
- 401k with employer math.
- Stock options to purchase equity.
- Health Savings and Flexible Spending Accounts.
- Employee discount programs to lifestyle vendors and servcies.
- Annual learning and development reimbursement.
- Access to LinkedIn Learning.
- Employee recognition and TIP program.
- Fertility guidance and support.
- Online legal solutions.
- Paid parental leave.
- Disability insurance.
- Pet and life insurance.
- Wellness programs.
- Health concierge and support.
- Meditation and mindfulness courses.
- Gym discounts and virtual fitness classes.
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(Co-Founder & CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Co-Founder & Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Co-Founder, Chief Strategist & Board Member)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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