Head of SaaS Growth, EverCommerce
More information about location
Integrated SaaS solutions
Open for applications
Integrated SaaS solutions
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- 8+ years of experience in SaaS growth, product-led growth, monetization, or expansion roles
- Proven experience owning activation, conversion, retention, and expansion metrics in a PLG environment
- Strong track record working across multiple products or business lines
- Deep experience partnering with Product and Engineering to drive in-product growth
- Ability to translate complex data into clear insights and recommendations for senior leaders
- BS/BA required; advanced degree a plus
- Smart and curious
- Confident, credible leader who operates effectively through influence rather than authority
- Comfortable setting direction and bringing structure to complex, cross-functional environments
- Highly collaborative and skilled at aligning diverse teams around shared goals
- Disciplined, data-informed decision-maker with strong communication skills
- Trusted partner to senior leadership, able to instill confidence through clarity and follow-through
What the job involves
- The Head of SaaS Growth is a senior, individual-contributor role responsible for owning and driving product-led growth outcomes across Joist and Invoice Simple, EverPro’s PLG SaaS products
- Reporting to the GM, this role is accountable for the end-to-end SaaS growth funnel, including activation, conversion, monetization, retention, and expansion
- This is a new role created to bring clear ownership, structure, and consistency to SaaS growth across multiple products
- Joist and Invoice Simple each have dedicated Growth PMs, growth marketers, and lifecycle marketers; the Head of SaaS Growth works across all of these teams to align efforts into a single, coherent growth strategy and operating cadence
- The role does not manage people directly. Instead, it provides leadership through clarity of strategy, prioritization, and communication, ensuring that growth efforts across products and functions are coordinated, measurable, and focused on the highest-impact outcomes
- Own the SaaS growth funnel across Joist and Invoice Simple, including activation, conversion, monetization, retention, and expansion
- Be accountable for SaaS growth performance and efficiency metrics, including MRR impact, retention, expansion, and CAC payback
- Provide a unified view of SaaS performance across products, rather than isolated, product-by-product optimization
- Define and maintain a clear, SaaS growth strategy for each Joist and Invoice Simple – leveraging shared principles and metrics, but with product-specific priorities
- Manage and support the growth experimentation cadence across onboarding, trial experience, pricing and packaging, upgrades, in-product nudges, and lifecycle touchpoints
- Ensure experiments are well-scoped, measurable, and sequenced to build sustained learning and impact over time
- Partner closely with the Growth PMs for Joist and Invoice Simple to align roadmaps and execution against growth plans
- Work with growth marketers and lifecycle marketers to ensure acquisition, activation, and retention efforts are tightly connected
- Collaborate with Product Managers, Engineering, Data, and Research to embed growth priorities into product and platform roadmaps
- Coordinate with the Head of Payments Growth to align SaaS and Payments growth strategies where customer behavior and monetization intersect
- Regularly report to senior leaders on SaaS funnel performance, experiment results, and overall growth trajectory across both products
- Present a clear, integrated narrative that connects product changes, marketing efforts, and lifecycle programs to growth outcomes
- Serve as a trusted growth leader who brings focus, discipline, and confidence to how SaaS growth is planned, executed, and evaluated
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specialises in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce went public before acquiring DrChrono, and through this, both companies can share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a behemoth in its industry, having acquired nearly 30 companies, with multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.3m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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