Head of Product Operations, Phorest
+ Employee Share Purchase Scheme
Salon management solution
Open for applications
Salon management solution
201-500 employees
Open for applications
+ Employee Share Purchase Scheme
201-500 employees
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- Over 6 years experience in Product Operations, Project/Program Management, or a related senior management role in a SaaS or technology-focused environment
- Passionate about operational excellence, with experience in implementing processes that streamline workflows and enhance productivity for product or technical teams
- Proven track record of effectively collaborating with key stakeholders at various levels across different teams/functions
- Previous people leadership experience
- Strong understanding of software development processes, agile methodologies and product development frameworks
- Analytical skills with the ability to distill complex information into clear, actionable insights
- Excellent verbal and written communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences
What the job involves
- We’re looking for a Head of Product Operations to lead and optimise our Product Development roadmap
- This pivotal role is crucial in shaping operational roadmap planning, overseeing release and launch strategies globally, and aligning with regional teams to maximise the value our customers experience worldwide
- You will champion and lead efforts to improve processes, nurture cross-functional collaboration with key stakeholders and ensure our Product Teams are equipped to deliver high-impact solutions effectively
- This includes managing team capacity planning and overseeing the successful delivery of Phorest’s product development efforts
- The Head of Product Operations reports directly to our Chief Product Officer (CPO) and is a member of the Senior Management Group, representing the Product team
- Roadmap Process and Program Management
- Create and execute the roadmap program, including managing cross-team dependencies, risk monitoring, and project planning for effective roadmap delivery
- Collaborate with key stakeholders within product and engineering teams to develop contingency plans for critical risks like resource shortages, timeline delays, or other dependencies
- Conduct regional input and escalation sessions
- Own and optimize the roadmap process with a quarterly refresh
- Manage the roadmap communication, ensuring execution tracking and reporting
- Collaborate with the Director of Engineering to report progress to the company's leadership team
- Release Planning and Go-To-Market (GTM)
- Oversee the product readiness function to prepare for successful releases
- Engage in operational planning with regional teams to ensure alignment with local rollout and Go-To-Market plans
- Product Operations
- Drive operational efficiencies within the product team
- Implement and maintain tools and systems to support product team workflows
- Monitor and track impact measures across all R&D teams, delivering a monthly ROI impact report
- People and Culture Leadership
- Lead, coach, and develop a small, high-performing team. Ensure regular feedback, performance reviews, and career conversations are conducted to champion our culture and foster professional growth
- Serve as a culture ambassador by contributing to our collaborative work environment with a shared sense of purpose. We foster an environment where communication, teamwork, and collaboration are rewarded
Application process
- We usually respond within a week
Our take
Annually, significant financial losses plague salons and health spas due to both no-show appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70% - an extremely valuable offering.
From its inception, Phorest has consistently evolved and broadened its platform, adding features for staffing management, inventory control and strategic marketing. It has also secured funding which has enabled it to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$20.9m
GROWTH EQUITY VC
Total funding: $34.3m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company values
- Growth Mindset: We are all about growth - when it comes to ourselves, our company & our clients
- Seirbhís Go Hiontach: Irish for 'excellence in service' or 'service without measure'
- Can-Do Attitude: We are dynamic and have a bias for action
Company HQ
North City, Dublin, Ireland
Articles
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder & Director)Previously served as Phorest's CEO and Sales Director. Is currently CEO of Educogym.
Salary benchmarks
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