Customer Success Manager, Ceros
Key Accounts
$125-150k
OTE
$85-110k
BASE
Plus stock options
Design platform for professional creatives
Be an early applicant
Design platform for professional creatives
201-500 employees
Be an early applicant
$125-150k
OTE
$85-110k
BASE
Plus stock options
201-500 employees
Company mission
To inspire & unlock creativity with liberating technology.
Role
Who you are
- Deeply embed yourself in client accounts to drive high engagement and be recognized as a strategic advisor by our top customers
- Build and maintain strategic relationships with all key stakeholders and decision-makers across multiple teams within highly matrixed organizations
- Pioneer innovative ways to progress client relationships, aiming to achieve performance goals on gross retention, reduce churn, and increase users and usage
- Constantly conduct "health checks" for your customers to drive customer satisfaction (NPS), product adoption, onboarding, and identify further areas of education – developing targeted strategies as needed, including but not limited to quarterly business reviews
- Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions, including leading renewal processes - pricing proposals, procurement, negotiation, etc
- Identify and develop relationships with client executives that include VPs and C-suite
- Leverage data to craft compelling narratives that promote Ceros’ business objectives and also align with a client’s goals
- Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Collaborate with relevant ecosystem partners in professional services, customer support, and marketing to ensure client success metrics are met
- Quickly identify accounts where usage is low, understand why, and take action to increase adoption
- Confidently initiate proactive outreach to both active users and adjacent stakeholders (e.g., collaborators, decision-makers, or lapsed users) to drive engagement, uncover new opportunities, and expand platform adoption within enterprise accounts
- Passion, enthusiasm, energy, humor, team player mentality, and the ability to convey this through communication and presentation skills
- Intellectually curious and a growth mindset; you want to understand everything about our customers & market opportunity
- Comfortable working in a complex and constantly evolving customer success environment to drive successful customer success outcomes, and strengthen key client relations while handling multiple initiatives at once
- Demonstrate a passion and knowledge for tech, marketing, SaaS, AI, and/or business management
What the job involves
- Reporting Into: Director of CS, Key Accounts
- As a Key Accounts Customer Success Manager, you will be a trusted advisor to major Enterprise customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
- You'll be responsible for understanding customer requirements, onboarding new teams within existing customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction
- You will work with customers in a hands-on manner to drive successful outcomes from a product adoption and usage perspective
- Monitoring the health of customer relationships, you will predict and navigate customer challenges and offer solutions that drive satisfaction and ultimately lead to retention andcross-sell/up-sell opportunities
- Deeply embed yourself in client accounts to drive high engagement and be recognized as a strategic advisor by our top customers
- Build and maintain strategic relationships with all key stakeholders and decision-makers across multiple teams within highly matrixed organizations
- Pioneer innovative ways to progress client relationships, aiming to achieve performance goals on gross retention, reduce churn, and increase users and usage
- Constantly conduct "health checks" for your customers to drive customer satisfaction (NPS), product adoption, onboarding, and identify further areas of education – developing targeted strategies as needed, including but not limited to quarterly business reviews
- Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions, including leading renewal processes - pricing proposals, procurement, negotiation, etc
- Identify and develop relationships with client executives that include VPs and C-suite
- Leverage data to craft compelling narratives that promote Ceros’ business objectives and also align with a client’s goals
- Serve as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Collaborate with relevant ecosystem partners in professional services, customer support, and marketing to ensure client success metrics are met
- Quickly identify accounts where usage is low, understand why, and take action to increase adoption
- Confidently initiate proactive outreach to both active users and adjacent stakeholders (e.g., collaborators, decision-makers, or lapsed users) to drive engagement, uncover new opportunities, and expand platform adoption within enterprise accounts
- We want you to start ASAP
Our take
Writing code to create digital content often comes with complications and expense. Ceros was created to eliminate these issues, by providing customers with a no-code design platform.
It allows marketing and design teams to create animated content on a collaborative canvas, without having to rely on developers. As such, the Ceros platform has proved a hit with an impressive list of enterprise customers including United Airlines, Condé Nast, J.P. Morgan Chase, Fitbit, Bloomberg, and Mashable.
Competition in the MarTech market may be fierce, with rivals including Ion and Uberflip, but Ceros sets itself apart as a platform that allows customers to produce this kind of content at scale and with fast turnaround times. Lately, the company announced "Gemma", a creative AI sidekick capable of generating new ideas, optimizing existing designs, and automating tedious tasks, with the aim of freeing up users to focus on their own creative vision.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2020
$100m
GROWTH EQUITY VC
Feb 2019
$14m
SERIES C
Total funding: $144.5m
Company benefits
- Work from anywhere: With our remote-first policy, you can set up shop from anywhere in the world and will receive a home office stipend
- We've got you covered: Ceros offers a number of comprehensive healthcare packages
- Stock options: Ceros offers stock options for all employees so everyone can participate in the growth and success of the company
- Wellness Fridays: If you're crushing your goals and ready to roll into the weekend, feel free to wrap up your Friday a little early. See ya on Monday!
- Flexible vacation: We want you to maintain a healthy work-life balance and encourage everyone to take a reasonable amount of time off
- Retirement savings: Ceros offers retirement savings options to support your financial future. *Varies by location
Company HQ
Flatiron District, New York, NY
Leadership
Alison Lange Engel
(CEO)Joined Ceros in May 2024 as CEO. Prior to this, they were the CMO/Head of Marketing at Stripe. They also spent over 5 years at LinkedIn, initally as a Senior Director of Global Marketing before becoming the Vice President of Global Marketing.
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