IT Support Specialist, Regard

• If you’re proactive, resourceful, and love solving problems for people, this role will put you right at the heart of our team’s success.
• 1+ years of IT support and troubleshooting experience, or equivalent certifications
• Previous customer service experience
• Proficiency with core IT and productivity tools (Google Workspace, Zoom, Slack, Atlassian, 1Password, MS365)
• Hands-on experience with macOS, Windows, and Linux operating systems
• Familiarity with device management and imaging solutions (e.g., Jamf, MDM tools)
• Working knowledge of networking and AV hardware (e.g., Ubiquiti Unifi, Zoom Rooms)
• This is an in-office position (Mon - Fri) in our NoMad office

Desirable

• As an IT Support Specialist, you'll be the go-to resource for our team’s technology needs. You’ll help keep our people productive and secure by managing devices, troubleshooting issues, and supporting the systems that keep our hybrid workforce connected. This role is hands-on, customer-facing, and central to ensuring our technology just works
• You’ll partner closely with employees across every department, ensuring they have the tools and support they need to do their best work. From configuring new laptops to maintaining our AV systems, you’ll be the first line of defense when technology gets in the way, and the reason it runs smoothly when it doesn’t
• Provide responsive technical support to both remote and onsite team members
• Configure, deploy, and maintain end-user devices across macOS, Windows, and Linux
• Manage inventory and ensure devices remain compliant with security standards
• Monitor device health with MDM tools, addressing issues proactively
• Perform routine audits to maintain system reliability and compliance
• Support, install, and troubleshoot AV and conferencing systems (Zoom Rooms, Logitech, etc.)