Principal Internal Communications Manager, Twilio

• 10+ years of internal communications experience
• 5+ years of experience managing internal companywide events both in-person and virtual
• 5+ years Tech industry experience
• Bachelor’s degree in English, journalism, communications, marketing, or otherwise writing-intensive field
• Proficiency with Zoom to manage large-scale events
• Proficient in consistently using AI for research, drafting, generating creative ideas, and sentiment analysis
• Experience using AI for drafting content and generating creative ideas
• Excellent verbal and written storytelling skills, including high-quality, thoughtful executive communications and strategic messaging for business-critical issues
• Experience conceiving and executing fun, creative programs connecting employees to company culture and strategy
• The presence and confidence to quickly become a trusted advisor to program managers and senior leaders
• An ability to roll with the punches and stay grounded in a highly fluid environment
• Results and metrics oriented. Thinks in terms of measurable results to gauge program effectiveness and course correct where needed
• Highly organized and detail-oriented
• Able to connect the dots and solve problems
• Proactive with a sense of urgency
• Calm under pressure

Desirable

• This Twilion will act as lead producer for Twilio’s most high-stakes, visible internal events, as well as editor-in-chief for Internal Communications, overseeing our content strategy across all digital channels
• For events, this Twilion will lead strategy, planning, and execution for six All Hands meetings per year, as well as quarterly senior leadership meetings
• As editor-in-chief, they will oversee the internal communications team’s editorial calendar to ensure company messaging is consistent across all channels and that we are telling the most compelling stories
• For both events and channels, they will conceive and execute creative, fun, and memorable employee experiences
• As a member of Twilio’s highly-collaborative and -regarded Internal Communications team, this Twilion will play a pivotal role in representing our team to senior management and our cross-functional partners
• Lead the strategy, planning, and execution of key internal company events, including Quarterly All Hands, our annual product showcase, annual end of year celebration, quarterly senior leadership meetings, and leadership/customer fireside chats
• All Hands agenda planning - Identify the most strategic topics and stories to align with our company objectives and create a memorable experience for Twilions
• Content - Partner with senior leaders and other communication partners to create presentations that reinforce our key messaging and inspire employees
• Event production - Build the run of show, manage the AV team, draft executive communications, oversee event timelines, and ensure all key milestones are met on schedule.Troubleshoot and problem-solve any challenges that arise during event planning or execution
• Conceive and execute creative, fun ideas to make our company meetings memorable and bring our unique, off-beat culture to life
• Analyze feedback and measure the impact of internal events to continuously improve the experience
• Oversee strategy and day-to-day maintenance for our annual editorial calendar to ensure consistency and timeliness for messages that stick
• In partnership with cross-functional content owners, deliver engaging editorial content across our channels (email, Slack, intranet, office digital screens) that reinforces Twilio’s objectives and key messages
• Maintain and, as needed revise, our storytelling guidelines, templates, and process documents to ensure our 50+ internal communication partners deliver quality, clear, and concise content
• Oversee strategy, design, and content for intranet home page and corporate pages (Our Strategy and OKRs, Path to Profitability, Operating Group, Twilion’s Guide to Twilio)

• Applications for this role are intended to be accepted until March 31, 2025 but may change based on business needs