Director of Partner Success, IntelePeer
$165-175k
+ Stock Options
More information about location
AI-powered communications automation
Open for applications
AI-powered communications automation
201-500 employees
Open for applications
$165-175k
+ Stock Options
More information about location
201-500 employees
Company mission
To enable businesses to deliver truly delightful experiences.
Role
Who you are
- Experience with cloud solutions, intelligent communication platforms, or comparable SaaS technologies
- Intelligent Virtual Assistants
- Conversational AI
- Outbound Dialing
- Technical Expertise
- Generative AI
- Automatic Speech Recognition
- Text to Speech – Speech to Text
- API Integrations
- 5+ years of experience in technical enablement, partner success, or a technical customer-facing role
- Proven ability to create and deliver hands-on technical enablement programs for regional or global partners
- Strong organizational and project management skills with the ability to balance priorities in a fast-paced, evolving environment
- Demonstrated ability to lead enablement strategy development and execution
- Excellent presentation, facilitation, and communication skills with the ability to influence both technical and business audiences
- Experience collaborating with cross-functional teams to align enablement initiatives with product and business strategies
What the job involves
- We are seeking a Director of Partner Success to lead the development and execution of enablement programs focused on implementation readiness for IntelePeer’s solutions. This role is critical to scaling our partner ecosystem’s technical capabilities and ensuring partners are equipped to deliver customer success
- You will collaborate cross-functionally to develop hands-on technical content, workshops, and enablement strategies that accelerate adoption, readiness, and practice development for our partners
- Design, deliver, and maintain repeatable technical enablement programs, including hands-on workshops, exercises, and certification paths, to prepare partners for implementation success
- Lead the creation of enablement content that aligns with customer use cases, best practices, and delivery excellence
- Partner with Product teams to build readiness for New Product Introductions (NPI) and critical product updates
- Equip partners to grow their technical expertise and depth by hosting workshops, webinars, and hands-on configuration sessions
- Develop programs to accelerate certifications, deepen product knowledge, and ensure implementation readiness
- Serve as a key advisor to partners to drive practice proficiency and project success
- Work closely with Product Management, Marketing, Customer Success, and Sales teams to align enablement programs with business priorities
- Support the launch of new features and product roadmaps by creating tailored content and training materials
- Facilitate Partner Advisory Board sessions to gather feedback, showcase innovations, and align partner capabilities
- Define success metrics for enablement programs and provide regular updates to leadership on adoption, engagement, and outcomes
- Maintain dashboards and tools to measure program impact and ROI
- Iterate on enablement strategies based on partner feedback and performance
- Foster collaboration and knowledge sharing within the partner ecosystem via user groups, events, and digital communities
- Highlight key use cases, best practices, and success stories to drive partner engagement and growth
Our take
For businesses, AI automations has the potential to make processes more efficient and hence drive higher revenue. IntelePeer knows this and delivers AI agents to manage customer communications so that its clients can reduce costs, improve the customer experience and enhance ROI.
Capable of automating an impressive 90% of customer interactions, this comprehensive coverage is what allows IntelePeer to stand out. Its solutions are powered by generative AI and are suitable across many sectors such as healthcare, finance and retail.
Recently, IntelePeer secured a huge growth investment co-led by Savant Growth LLC and VantagePoint Capital Partners. These funds will be used to support further expansion after already growing its business 100% year-over-year.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 9 rounds)
Jul 2024
$70m
LATE VC
May 2021
$110m
CONVERTIBLE
Total funding: $252.1m
Company benefits
- 401(k): Use your retirement savings to plan for the future
- Stock options: Invest as an owner in the company you work for
- Unlimited vacation: Take time off for a break, vacation, or travel
- Healthcare: Enjoy medical, dental, and vision, plus gym reimbursement
- Catered meals: Dine-in on company meals and a snack-packed kitchen
Company values
- Delight our customers
- Elect to spread positivity
- Lead with solutions that drive innovation
- Increase communication with open engagement
- Go the extra mile with passion and determination
- Have fun while learning and growing
- Time is of the essence
Company HQ
Dania Beach, FL
Articles
Leadership
Frank Fawzi
(CEO, not founder)Former CTO (Software/Integration Group) at ADC. Was also President and CEO at CommTech Corporation and a Consultant at AT&T.
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