Robot Service Technician, 1X
$25 - $39 per hour
5 days a week in office (Palo Alto, CA)
Humanoid robots for the home
Job no longer available
Humanoid robots for the home
501-1000 employees
Job no longer available
$25 - $39 per hour
5 days a week in office (Palo Alto, CA)
501-1000 employees
Company mission
To build a truly abundant society through general-purpose robots capable of performing any kind of work autonomously.
Role
Who you are
- Knowledge and experience with electrical and electronic systems
- Knowledge and experience in mechanical assemblies
- Strong troubleshooting and problem-solving skills with the ability to diagnose and fix technical issues
- Proficiency in using diagnostic tools, repair equipment, and standard software applications
- Highly organized, with the ability to manage time effectively and prioritize tasks during service calls
- Strong communication skills, both verbal and written
- A valid driving license and the ability to travel to customer locations for on-site service
- Willingness to learn and adapt to new technologies and service methods
- Excellent customer service skills, with the ability to explain technical information clearly and patiently
- Ability to work night shifts (11pm - 7am)
What the job involves
- The Service Technician will be responsible for maintaining and repairing our humanoid robots, ensuring they operate at peak performance
- You will be the frontline of our service operations, performing on-site repairs, conducting routine maintenance, and providing exceptional customer service
- This role requires a hands-on approach, technical expertise, and a commitment to delivering high-quality work that keeps our customers satisfied
- Perform diagnostics and repairs of robots, addressing mechanical, electrical, and software issues to minimize downtime and ensure optimal performance, both at customers homes as well as at our workshop
- Conduct regular maintenance on robots, following established protocols to ensure longevity and reliability
- Communicate effectively with customers, explaining repair and maintenance procedures, and ensuring they understand the condition and performance of their robots
- Ensure all tools and equipment is used according to its specification and in a safe manner; keeping them well-maintained, and ready for use during service calls
- Accurately document all service activities, including repairs, maintenance, and any parts used, ensuring clear and detailed records for future reference
- Provide support to customers over the phone or via remote sessions, troubleshooting issues and providing guidance on basic repairs and maintenance
- Work closely with the Parts Advisor to ensure you have all necessary parts and tools for each service call and collaborate with the Service Engineer and other team members to address complex technical issues
- Participate in training and development opportunities to stay current with new technologies and service techniques
Application process
- Introductions - interviews to learn more about you and talk about 1X and the role
- Interview with a member of the Talent Acquisition team
- Hiring manager / senior team member / technical interview
- Team interviews - technical interviews and deep-dives with team members. May include a take home challenge, presentation or problem-solving exercise
- Technical deep-dive conversation with a team member
- Onsite interviews with team members
- Final Interview Stage - we move you to our final round
- Expectation management with the hiring manager
- We will conduct reference checks
- Job offer conversation
- Depending on the role and your background, additional interviews may be added
Our take
The field of robotics has advanced massively in the last few years, to the point where androids no longer belong to the realm of science fiction. 1X, formerly known as Halodi Robotics, is developing androids capable of human-like movement and behaviour, to employ in workplaces and homes across the globe.
1X's androids are strong enough to move shipments but gentle enough to handle fragile items, making them ideal for work in retail storerooms or distribution centers. In addition, they are able to open doors and take elevators, meaning it is simple to fit them into workplaces without making large adjustments.
Its home models have perhaps had the most attention, as the media and public are intrigued by the idea of an "intelligent android assistant" for the home. Although the adoption of working androids is still in its early stages, 1X has certainly made a splash in the space and may well be one to watch as it helps to shape the future of robotics.
Steph
Company Specialist at Welcome to the Jungle
Insights
104% employee growth in 12 months
Company
Company benefits
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Bernt Børnich
(CEO & Founder)Has worked as a Senior Development Engineer for Data Respons, Senior Consultant for Inmeta Crayon, and System Developer for Bring Dialogue.
Salary benchmarks
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