Service Technician, 1X
$28 - $37 per hour
5 days a week in office (Palo Alto, CA)
General purpose androids
Open for applications
General purpose androids
201-500 employees
Open for applications
$28 - $37 per hour
5 days a week in office (Palo Alto, CA)
201-500 employees
Company mission
To design androids that work alongside people, to meet the world’s labor demands and build an abundant society.
Role
Who you are
- Knowledge and experience with electrical and electronic systems
- Knowledge and experience in mechanical assemblies
- Strong troubleshooting and problem-solving skills with the ability to diagnose and fix technical issues
- Proficiency in using diagnostic tools, repair equipment, and standard software applications
- Highly organized, with the ability to manage time effectively and prioritize tasks during service calls
- Strong communication skills, both verbal and written
- A valid driving license and the ability to travel to customer locations for on-site service
- Willingness to learn and adapt to new technologies and service methods
- Excellent customer service skills, with the ability to explain technical information clearly and patiently
- Ability to work night shifts (11pm - 7am)
What the job involves
- The Service Technician will be responsible for maintaining and repairing our humanoid robots, ensuring they operate at peak performance
- You will be the frontline of our service operations, performing on-site repairs, conducting routine maintenance, and providing exceptional customer service
- This role requires a hands-on approach, technical expertise, and a commitment to delivering high-quality work that keeps our customers satisfied
- Perform diagnostics and repairs of robots, addressing mechanical, electrical, and software issues to minimize downtime and ensure optimal performance, both at customers homes as well as at our workshop
- Conduct regular maintenance on robots, following established protocols to ensure longevity and reliability
- Communicate effectively with customers, explaining repair and maintenance procedures, and ensuring they understand the condition and performance of their robots
- Ensure all tools and equipment is used according to its specification and in a safe manner; keeping them well-maintained, and ready for use during service calls
- Accurately document all service activities, including repairs, maintenance, and any parts used, ensuring clear and detailed records for future reference
- Provide support to customers over the phone or via remote sessions, troubleshooting issues and providing guidance on basic repairs and maintenance
- Work closely with the Parts Advisor to ensure you have all necessary parts and tools for each service call and collaborate with the Service Engineer and other team members to address complex technical issues
- Participate in training and development opportunities to stay current with new technologies and service techniques
Application process
- Introductions - interviews to learn more about you and talk about 1X and the role
- Interview with a member of the Talent Acquisition team
- Hiring manager / senior team member / technical interview
- Team interviews - technical interviews and deep-dives with team members. May include a take home challenge, presentation or problem-solving exercise
- Technical deep-dive conversation with a team member
- Onsite interviews with team members
- Final Interview Stage - we move you to our final round
- Expectation management with the hiring manager
- We will conduct reference checks
- Job offer conversation
- Depending on the role and your background, additional interviews may be added
Our take
The field of robotics has advanced massively in the last few years, to the point where androids no longer belong to the realm of science fiction. 1X, formerly known as Halodi Robotics, is developing androids capable of human-like movement and behaviour, to employ in workplaces across the globe.
1X's flagship model, EVE, boasts front and rear optics, wheeled navigation and gripper-hands. The android is strong enough to move shipments but gentle enough to handle fragile items, making it ideal for work in retail storerooms or distribution centers. In addition, it is able to open doors and take elevators, and its AI mind grants it heightened navigation abilities, meaning it is simple to fit into workplaces without making large adjustments.
With significant funding at its back, the company is now looking to scale up its manufacture of EVE androids, as well as accelerate the production of its second-gen bipedal android model NEO which is described as an "intelligent android assistant". Though the adoption of working androids is still in its early stages, 1X has certainly made a splash in the space and may well be one to watch as it takes its place in shaping the future of robotics.
Steph
Company Specialist at Welcome to the Jungle
Insights
104% employee growth in 12 months
Company
Company HQ
Alviso, San Jose, CA
Leadership
Bernt Øivind Børnich
(CEO & Robotics Engineer)Has worked as a Senior Development Engineer for Data Respons, Senior Consultant for Inmeta Crayon, and System Developer for Bring Dialogue.
Salary benchmarks
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