Accounting Manager, Gorgias
$151.9-167.9k
+ 0.008% – 0.017% Equity
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
$151.9-167.9k
+ 0.008% – 0.017% Equity
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- 6–8 years of progressive accounting experience, including 2+ in SaaS or venture-backed tech; Big 4 + startup mix preferred
- Strong communicator who can explain accounting concepts in plain English and influence cross-functional teams
- Proven track record of shortening close timelines, automating workflows, and delivering actionable insights
- Relentless ownership mindset
- Fluent in NetSuite (saved searches, CSV imports)
- Hands-on experience with Tipalti, Brex, Carta, Chargebee, and advanced Excel/Sheets; SQL or Python is a plus
- Solid grasp of US GAAP and the business context behind the numbers
- People Manager with experience managing a small team with a hands-on approach, focused on coaching and developing talent
What the job involves
- We’re looking for an Accounting Manager who combines operational excellence—shaped by a Big 4 foundation—with the agility and innovation of a startup mindset
- You’ll lead our global month-end close with precision while driving automation initiatives that turn fragmented workflows into actionable insights
- As the right hand to the VP of Accounting, you’ll help position the Accounting team as a strategic partner to the business—delivering clarity, speed, and impact far beyond compliance
- Automation: Lead journal entry and reconciliation automations; evaluate and implement tools that streamline workflows
- Ad-hoc special ops: Run high-impact initiatives like procure-to-pay improvements and cross-functional efficiency sprints
- Month-end close: Own a tech-enabled close process—assign tasks, track progress, remove blockers. Handle cash reconciliations, payroll, AP, accruals, equity/lease entries, and P&L analysis. Eliminate manual steps via NetSuite workflows and integrations
- Cash & Treasury: Oversee weekly funding, FX, and Tipalti disbursements across multiple currencies/entities (USD, CAD, AUD, EUR)
- Accounts Payable: Support the AP team in vendor onboarding, categorization, payments, and working capital improvements
- Corporate card program: Manage Brex with FP&A and champion virtual card adoption
- Statutory Compliance:
- U.S.: Lead the annual US GAAP audit—own PBCs, handle auditor requests, write technical memos, and ensure timely completion
- International: Coordinate filings, taxes, and audits in Canada, Australia, France, and the Netherlands with local consultants
- Insightful reporting: Turn close data into dashboards and commentaries that drive business decisions
- Close-cycle KPIs: Monitor and improve key metrics like speed, accuracy, and automation coverage
- Leadership: Mentor an onshore accountant and offshore team (Invensis); collaborate regularly with FP&A, People Ops, and cross-functional partners
- What success looks like after 12 months:
- Month-end close consistently finishes before Business Day 3 with no material adjustments
- 80%+ of recurring entries and reconciliations are automated
- Your dashboards are the trusted source for finance and business leaders
- Global audits and renewals are completed on time with minimal effort
- You’ve fully taken ownership of Accounting Ops, enabling the VP to focus on strategy
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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