IT Specialist, Intercom

• College level degree in the relevant field or experience to make up for lack thereof
• You love helping people and working with a team
• Ability to solve hardware and software problems while also implementing/documenting ways or processes to avoid them in the future
• Experience with Audio/Video and Video Conference systems across our offices. This includes technologies like Google Hangouts and hardware like TVs, projectors, speakers, microphones, cameras, etc. and assist employees in getting the most out of them
• Experience in hosting productivity and communications applications (GSuite, for example) and the ability to train and help employees on their use
• Also experience in the implementation, management, and use of SSO, 2FA, and MDM technology (Okta, Duo, JAMF, etc...) in an enterprise environment
• Lastly, you must possess a wonderful passion for what you do, eager to learn and improve, and excited about technology and the future of the Internet and IT. With the ambition to be part of the best IT team in the industry

Desirable

• The role of Team-IT at Intercom is to offer outstanding IT experience by providing efficient and productive support in our Chicago office
• We directly support Audio & Video conferencing systems, troubleshoot and resolve issues with hardware, software, and third-party tools
• We manage all user access and provisioning while maintaining and strengthening a robust infrastructure to reinforce and build better efficiency
• We also manage a complex stack of applications and their integrations while practicing heavy awareness and care for security
• You will be working with a team and be the frontrunner for all end-user support
• We are expecting impactful work from a motivated individual that wants the best for oneself and one's team
• You will be in charge of account provisioning and de provisioning, onboarding and offboarding, and maintaining the stack of applications and their integrations contained within our environment
• Working heavily in the Jamf, Okta, Intune, and GitHub environments, coming up with ideas on management and organization within them, and their basic troubleshooting
• Coming up with and documenting processes for how we work and supporting our end-users
• Contributing to the maturity process of the team as a whole while managing your work projects