Senior Director of Client Partnerships, Wunderkind
United Kingdom
3 days a week in office (Soho, London)
Performance marketing channel
Job no longer available
Performance marketing channel
501-1000 employees
Job no longer available
3 days a week in office (Soho, London)
501-1000 employees
Company mission
To unleash the extraordinary power of individuality and become the world's leading behavioural marketing software.
Role
Who you are
- Applicants are expected to be seasoned Client Partnerships Directors or Senior Account Executives who have solid experience working in a quota-carrying, client facing role, preferably at an enterprise SaaS or marketing technology company
- You’ll be driven by directly impacting the digital marketing strategy of some of the top brands in the world, and having a lot of fun whilst doing so!
- If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is a fantastic opportunity to join our growing Client Partnerships team in London
- 8 years of experience in business development or customer success (account management with an upsell quota) within a SaaS organisation carrying a multi-million book of business
- Deep understanding of the MarTech landscape including the priorities, challenges and constraints faced by huge ecommerce brands today and in time-to-come
- Undeniable ability to consult client performance to find growth in upsell & cross-sell opportunities
- Strategic thinker, not just ‘living for today’s renewal’, but focused on preventing future churn
- Expertise in consultative selling & identifying strategies to grow existing clients’ accounts with us
- Track record of successfully impacting and progressing business growth
- Comfortable strategizing and consulting with C-Level execs at Fortune 2000 companies
- Empathetic and persuasive; a strong mix of emotional intelligence and business savvy
- Ability to tackle projects with little direct input or oversight; work with uncertainty and manage through many priorities and opportunities at once
- Experience of confidently providing commercial insight and deal support to junior colleagues within Client Partnerships, as well as senior leaders across Customer Success
What the job involves
- Our Client Partnerships team build, manage and grow client relationships and uncover new business opportunities, taking a consultative business development approach to the client lifecycle
- They’re responsible for managing upsell and renewal targets, in addition to broadening and closing new business with existing client relationships
- As the Senior Director in our Client Partnerships team, you will be a Wunderkind product expert, customer success pro, and business development consultant all in one
- You’ll build trust, negotiate terms, adapt to change, and promote new opportunities for our clients to increase their revenue whilst partnering with Wunderkind’s best in class Customer Success team to deliver key objectives and proactively accelerate business opportunities
- This role will lead our team of Client Partnerships experts, so will function as ‘player-coach’, managing performance with trust, while carrying its own IC number for some of our most complex and strategically valuable accounts
- While the successful candidate may not necessarily have managed a team previously, they will certainly have deep and demonstrable commercial acumen as well as experience of mentoring and coaching others
- This role is based in our London Office, 3 days per week, and will involve business travel as necessary to engage and delight our clients at key milestones
- Drive Results: Take a proactive approach to renewal conversations, engaging clients 5+ months in advance to ensure timely and successful outcomes. Consistently meet and exceed quarterly targets, contributing to the overall success of the team
- Own the Process: Identify potential retention issues early, taking ownership of the situation and working swiftly to resolve problems. Collaborate with the right internal teams to ensure client satisfaction and retention
- Consult with C-Suite Contacts: Build strong relationships with C-suite executives across your client base to deeply understand their business objectives. Partner with our Customer Success team to translate these goals into actionable digital strategies that drive meaningful results
- Communicate & Collaborate: Be a key communicator between internal teams and clients, aligning everyone towards shared goals. Maintain strong, long-lasting client relationships by setting clear expectations and keeping clients informed at every step
- Drive Client Growth: Regularly engage decision-makers to present our full range of products, leveraging your expertise to drive renewals, upsells, and expansion. Use strong discovery and presentation skills to communicate how our platform addresses conversion challenges and delivers real value—making the case for why we’re the best in class
- Represent Us in High-Level Negotiations: Take charge of high-stakes negotiations with key decision-makers in high-revenue businesses, ensuring mutually beneficial outcomes that drive client satisfaction and long-term partnerships
- Foster Growth: Continuously develop your skills and knowledge by staying informed on industry trends and best practices. Embrace feedback, stay coachable, and adopt a growth mindset to enhance both personal and professional development
- Drive Revenue Through Strategic Partnerships: Own the business relationship with your clients, working closely with the Customer Success team to deliver performance, exceed expectations, and identify opportunities to drive revenue growth through renewals, upsells, and strategic account expansion
Application process
- Application Review
- Initial Screen
- First Round
- Final Interview
- Reference Check
- Offer Letter
Salary benchmarks
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of more than 1,000 top brands and publishers, including Uniqlo, Refinery29, and HelloFresh. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company benefits
- Health: Good health is important so employees and their families are offered private medical insurance and dental cover. Employees receive a generous contribution towards long term sickness and disability. And have 24/7 access to the Employee Assistance Program.
- Life insurance cover offers a peace of mind.
- PTO: Wunderkind provides 25 days paid time off for vacation, personal reasons and sick days plus UK Public Holidays and paid company holidays.
- Parental Leave: When Wunderkinds have their own wunderkinds, they are entitled to 20 weeks primary care leave or 12 weeks secondary care leave.
- Professional coaching: Employees have the opportunity to connect with a professional coach for a totally confidential conversation about their performance, growth, relationships, company culture, whatever is on their mind.
Company HQ
World Trade Center, New York, NY
Leadership
Ryan Urban
(CEO)Previously served as CEO for eUrbanWorks. Experience as Head of Marketing for Bonobos, later sitting on the Advisory Board, as Chief Revenue Officer for BabyAge.com and Head of eCommerce for BrickHouse Security.
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