Customer Support Advisor, Quinyx
More information about location
2+ days a week in office
AI-powered workforce management
Open for applications
AI-powered workforce management
201-500 employees
Open for applications
More information about location
2+ days a week in office
201-500 employees
Company mission
To better the lives of millions of hourly workers with AI-driven solutions.
Role
Who you are
- Service oriented with a customer focused mindset
- Analytical and a “people person” with a great, humble attitude
- Self-motivating with ability to multitask, prioritize, and strong time management skills. Able to plan own time and workload as well as meet deadlines
- A true team player with a willingness to share knowledge and experience
- Strong written and verbal communication skills. Able to relate to and relay information to individuals in a variety of roles including those with technical and those with non-technical understanding
What the job involves
- Our First Line Customer Support Advisors are the first point of contact when our customers encounter a question or issue. You will handle incoming inquiries, solve customers’ technical questions, and provide consistent and efficient support to our customer base
- Providing first-line technical support to all international Quinyx customers mainly via phone and email
- Researching, troubleshooting and identifying solutions
- Escalating issues internally and following up on the actions
- Gathering feedback from our customers and giving input on the development of the Quinyx product
- Communicating fluently in both Dutch and English
Our take
After frustration surrounding workforce management issues, Quinyx was born. The software company provides cloud-based solutions for management, planning and scheduling and is designed to help businesses of all sizes better their workforce operations, reduce labour costs and ultimately, improve their employee engagement.
Founded in 2005 in Stockholm, Quinyx has since expanded globally and is now a leading workforce management company helping more than 1000 organisations around the world, including Mcdonald's, DHL, Domino's, Rituals, and Odeon.
Quinyx has made several acquisitions, notably including Concrete, a leading employee engagement, store operations, and task management platform. Through these acquisitions, Quinyx has been able to bring an unmatched AI-powered workforce and task management solution to the market, providing organisations with impressive improvements across their operations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$50m
LATE VC
Jan 2019
$25m
LATE VC
Total funding: $102.9m
Company benefits
- Flexible hours
- Hybrid working
- Your choice of hardware
- Regular meetups
- Yearly Goal Trips
- Enhanced vacation allowance
- 3 days off for voluntary activies
- Pension and insurance
- Yearly contribution to your health, personal development, and home office
- A yearly development plan, salary review, and clear objectives
Company values
- Passion: The only way to do great things is to love what you do
- Quality: We think long term and build sustainable solutions
- Simplicity: We work hard, not only to come up with the solution, but to make life easier for our users
- Innovation: Anyone can follow. We lead
Company HQ
Norrmalm, Stockholm, Stockholms län
Articles
Leadership
Erik Fjellborg
(CEO & Founder)Previously a Board Member at Ung Företagsamhet and Fortnox, also worked as an Advisor at the Royal Swedish Academy of Engineering Sciences.
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