Senior Program Manager, ServiceNow

• This role is ideal for an analytical operator who excels at building scalable processes, coordinating cross-functional workstreams, and translating complex spending data into actionable commercial opportunities
• 7-10 years of experience in Business strategy, Program management, Deal Desk or GTM strategy within enterprise environments (ideally SaaS or technology)
• Understanding of both buy-side and sell-side dynamics of enterprise relationships
• Demonstrated ability to influence and align cross-functional stakeholders
• Proven track record in designing and implementing frameworks and processes for scalable growth
• Strong analytical, programmatic, organizational, and communication skills
• Collaborative, proactive, and outcome-focused mindset

Desirable

• The Strategic Revenue Engagements (Elevate) team drives high-impact strategies that support ServiceNow’s long-term revenue growth through growth strategy and execution, innovative programs and operational excellence
• The Senior Program Manager, Strategic Revenue Engagements plays a critical operational role in enabling revenue growth through strategic spend intelligence and partnership leverage
• You will analyze ServiceNow's partnership investments and business unit spending patterns to identify where reciprocal revenue opportunities exist, build qualification systems to prioritize these opportunities, and manage the operational execution required to convert qualified deals from commitment to close
• Working at the intersection of procurement intelligence, partnership analytics, and deal operations, you'll provide Regional 360 Leads with data-driven insights and ensure all deal requirements are tracked and completed
• Business Unit Partnership & Demand Intelligence: You'll work closely with BU leaders to understand buy signals, renewal patterns, and identify emerging demand for products and services. Serve as a trusted advisor in translating partnership dynamics into growth opportunities
• Growth Strategies: Conduct proactive analysis to identify and prioritize 360 deal opportunities, providing Regional 360 Leads with actionable insights on spend patterns, deal dynamics, and historical performance across both buy-side and sell-side transactions
• Establish Frameworks & Processes: Design, implement, and refine scalable processes and decision matrices that enable proactive deal discovery and future growth
• Deal Requirements & Execution Management: Ensure all deal requirements, documentation, and compliance steps are completed once opportunities are committed by Regional 360 Leads. Coordinate cross-functional requirements across legal, finance, procurement, and operations. Track deal progression and ensure seamless execution from commitment through close
• Post-Deal Tracking & Health Monitoring: Partner with BU owners to establish post-deal tracking mechanisms, monitor deal health, and identify early warning signals. Conduct post-deal reviews to capture lessons learned and drive continuous improvement of qualification and execution processes
• Data-Driven Insights & Reporting: Leverage spend data, CRM analytics, and market intelligence to generate insights that inform strategic decisions. Create regular reporting on pipeline health, deal progression, and program effectiveness that drives accountability and transparency