Technical Support Engineer, Zero Hash

• Experience: +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role
• API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks
• SQL Knowledge: Ability to write SQL queries to retrieve and analyze data from internal databases
• Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust
• Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools
• Communication: Ability to break down technical issues clearly to both technical and non-technical stakeholders

Desirable

• Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure
• This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating directly with clients to make an immediate impact
• You will play a key part in ensuring our digital asset and fiat transactions move seamlessly while using your technical skills to build internal improvements and processes
• Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues
• Product Advocacy: Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
• Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health
• Alerting: Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger
• Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues