Lead Domain Architect, Workiva

• Bachelor’s Degree in a technical field of study such as Computer Science, Computer Engineering, Information Technology, or similar
• 8+ years of experience in customer-facing roles, preferably Customer Success, Solution Architecture, or Consulting
• 3 years of experience serving as a technical lead or fulfilling a team lead position
• Reliable internet access for any period of time working remotely and not in a Workiva office

Desirable

• The Lead Domain Architect, Data Management, serves as a strategic and technical advisor within Workiva’s Data Management Practice
• This role supports customers and partners through onboarding, implementation, and adoption of Workiva solutions, applying expertise in data management, integration, and automation to deliver long-term value
• Acting as a bridge between Sales, Engineering, and Customer & Partner Experience teams, the Architect helps organizations realize the full potential of Workiva’s platform while staying aligned with evolving industry trends
• In this role, the Lead Domain Architect leads customer and partner engagements, including executive-level interactions, to design and deliver scalable data solutions
• By fostering strong relationships, guiding best practices, and enabling self-sufficiency, the Architect ensures reliable, high-quality disclosures and measurable business outcomes that drive lasting success with Workiva solutions
• Collaborate with customers to understand their business needs, data requirements, and desired outcomes with Workiva solutions
• Partner with the pre-sales team to facilitate a seamless transition from the sales process to implementation services engagements and beyond
• Engage with Solution Architects and Customer Success teams to ensure a cohesive and positive customer experience throughout onboarding and implementation
• Analyze customer needs and recommend optimal use of Workiva's Data Management Suite to achieve accurate, efficient, and scalable solutions, including providing direction to other project delivery team members on successful implementation steps
• Provide leadership to consulting project delivery stakeholders to define tasks, contribute to project plans, and monitor progress
• Architect, oversee, and review data integration workflows between various customer systems and the Workiva platform
• Architect, oversee, and review data queries and reporting solutions that meet customer analytical and reporting requirements, including mentoring internal and external stakeholders on leading practices
• Lead knowledge sharing sessions with customer and partner application owners to enable self-sufficiency and ongoing success
• Conduct in-depth technical assessments of customer data management architectures, identifying gaps, risks, and opportunities for optimization
• Gather feedback from customer and partner interactions and share insights with Management, Leadership, Product Engineering, and Product Management
• Drive customer and partner success by fostering product adoption, ensuring satisfaction, and contributing to overall customer health
• Collaborate with Customer Success and Partner Experience teams to define expected outcomes and demonstrate the value realized by customers and partners
• Accurately document new and existing data management features and functionalities for internal and external reference
• Proactively monitor customer and partner environments, staying informed about the Workiva product roadmap, and uncovering customer needs to provide effective support and guidance