UX Research Lead, Otter.ai
$170-190k
Office located in Mountain View, CA
Voice-first team collaboration app for meetings and conversations
Open for applications
Voice-first team collaboration app for meetings and conversations
101-200 employees
Open for applications
$170-190k
Office located in Mountain View, CA
101-200 employees
Company mission
To make all voice conversations accessible and searchable through Ambient Voice Intelligence™.
Role
Who you are
- Bachelor's or Master's degree in HCI, Psychology, or a related field
- 5+ years experience in user experience research, preferably within the tech or AI industry
- Strong knowledge of user research methodologies, including contextual inquiry, usability testing, surveys, and interviews
- Strong analytical skills and the ability to translate complex data into clear insights
- Proficiency in creating research artifacts, such as personas, journey maps, and user flows
- Excellent communication and presentation skills, with the ability to convey research findings to diverse audiences
- Strong collaboration skills and the ability to work effectively in cross-functional teams
Desirable
- Familiarity with voice and AI-driven products is a plus
- Knowledge of accessibility standards and best practices in UX design
- Proficiency in UX design tools, such as Figma and Adobe
What the job involves
- We are seeking a UX Research Lead to be our first dedicated user experience researcher. This is a unique opportunity to shape the future of user research at Otter. As the UX Research Lead, you’ll oversee all facets of user experience research—planning and conducting studies, analyzing both qualitative and quantitative data, and turning insights into actionable improvements that drive product innovation and elevate the user experience. Join us to make a meaningful impact!
- Set up processes that empower others to do great research (not just expected to lead as an IC). Build a best-in-class research culture at Otter
- Organize insights in meaningful and accessible ways that cross-functional team members can reference, leverage, and refer back to over the course of time (create a shared knowledge bank)
- Be the advocate for our diverse user base. Connect research insights found across PM, UX, Eng, data and CS. Regularly communicate insights in a clear, persuasive manner to cross-functional stakeholders and leadership
- Collaborate across the org to develop a holistic understanding of our business, our users, and the best ways to serve them, gaining and sharing diverse perspectives and data
- Mentor and guide others in best practices and methodologies and instill a culture of curiosity and learning through user research
Our take
Otter specifically thought of business professionals who are running from one meeting to the next, while juggling multiple projects with various teams. The company's technology integrates with platforms like Zoom, providing a way to record meetings and convert speech to text in real-time. It then streamlines communications for smarter, more collaborative, and more productive meetings—the first use of conversational AI to turn meetings into an actionable workflow.
This allows people to benefit from captioning, as well as teams to have a written record of the conversation, which can be edited and shared. Its AI can also highlight and comment on important sections of a meeting transcript, and automatically tag action items. In addition to businesses, students and universities – including UCLA, Tulane, and Western Kentucky – use the tool to increase accessibility.
The platform is used in more than 230 countries and has transcribed over 100 million meetings. Otter is far from alone in the audio transcription market, estimated to be worth nearly $41.89 billion by 2030, with Google’s free transcription tool posing a potential threat, as well as competitors such as Rev.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2021
$10m
CONVERTIBLE
Feb 2021
$40m
SERIES B
Total funding: $73m
Company benefits
- Stock and equity package
- Parental leave benefits
- Retirement savings program 401(k)
- Boundless snacks and free catered lunches
- Team lunches and social events
- Work from home opportunities
- Comprehensive package that includes health care (medical, dental, vision, life, disability) and mental health support
- $500 home office stipend
Company values
- Set Audacious Goals
- Work with Passion
- Engage with Authenticity
- Build with Ingenuity
- Operate with Speed
Company HQ
Old Mountain View, Mountain View, CA
Articles
Leadership
Sam Liang
(CEO)Earned a PhD from Stanford and then joined Cisco as a Senior Software Engineer. Worked as a Tech Lead at Google and is a member of the Forbes Technology Council.
Yun Fu
(CTO)Has a PhD in Computer Science from Duke. Worked as Yahoo's Principal Software Engineer and was Head of Infrastructure at Particle Media.
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