Customer Operations Engineering Lead, Muon Space

• The ideal candidate works well in cross functional teams and is capable of creating scalable processes for managing customer data requests and deliveries
• 7+ years of experience in a customer facing technical role such as technical account management, solutions architecture, or professional services
• Experience in a leading teams with a track record of hiring, mentoring, and scaling to meet business needs
• Demonstrated ability creating customer focussed processes and strategies that are scalable in a high growth environment
• Experience managing relationships with sophisticated customers in a demanding environment (e.g. defense, aerospace, or government)
• Strong communication and teamwork skills with the ability to articulate complex technical concepts to both technical and non-technical audiences
• Excellent time management and organization skills
• Excited to work in a fast-paced environment with new challenges each week
• Willingness to obtain a clearance

Desirable

• Muon seeks a Customer Operations Lead to join our Satellite Operations Team
• The Customer Operations Lead will ensure customer requests are deconflicted across the Muon missions and are processed and delivered according to the contractual obligations
• The candidate will work closely with the Mission Management teams, Data Processing team, and Satellite Operations Engineers to ensure the data collection and delivery lifecycle is efficient and scalable
• Lead customer focussed collection planning, schedule deconfliction, and reporting activities within the Satellite Operations Team
• Ensure timely data collection and delivery across Muon’s missions according to customer requirements
• Coordinate with internal stakeholders and customers to ensure appropriate prioritization of collection activities
• Development of standard collection planning, performance monitoring, and reporting processes that scale across Muon’s current and future missions
• Perform capacity planning for the Customer Operations team and develop onboarding and training programs for future hires
• Ensure customer inquiries are addressed accurately and according to the required response time