Senior Community Manager, thatgamecompany

• 5+ years of community management experience within the video game industry, ideally on live-service or multiplayer titles
• Proven experience working closely with development teams to advocate for player experience and shape design outcomes
• Skilled in managing beta or playtest programs and synthesizing both qualitative and quantitative player feedback
• Strong ability to craft community health and sentiment reports that inform decision-making across teams
• Deep familiarity with Discord, Steam, and modern community engagement tools
• Exceptional written and verbal communication skills, with a tone rooted in empathy and clarity
• Highly organized, proactive, and comfortable operating in a dynamic, collaborative environment

Desirable

• At thatgamecompany, we believe in creating experiences that bring people together — inspiring empathy, kindness, and a sense of wonder
• We’re looking for an experienced Senior Community Manager who shares that vision and can help us nurture the vibrant and growing community of Sky: Children of the Light
• In this role, you will serve as a bridge between our players and our development team, helping ensure the heart of our community is heard and reflected in every decision we make
• You will lead live operations community efforts, develop meaningful engagement programs across Discord and Steam, and transform player sentiment into insights that guide the ongoing journey of Sky
• You will also actively participate in beta cycles throughout development, playing and evaluating in-progress builds to provide thoughtful, player-focused feedback
• Your insights will help shape a more polished, emotionally resonant experience by identifying areas that may affect player joy, connection, or sense of discovery
• A deep appreciation for Sky: Children of the Light and an understanding of thatgamecompany’s mission to inspire human connection and empathy through play will help you thrive in this role
• Live Ops & Player Advocacy:
• Serve as the voice of the Sky community within live operations, delivering timely, actionable insights on sentiment, key issues, and emerging trends to guide development decisions
• Partner closely with development and production teams to surface critical feedback, track live player issues, and ensure community perspectives are represented in planning and updates
• Identify and communicate potential areas that may affect player satisfaction or harmony within the game, helping shape solutions that stay true to Sky’s spirit of connection
• Community Strategy & Engagement:
• Develop and execute community engagement programs across Discord, Steam, and other platforms to strengthen player loyalty, foster meaningful connections, and drive long-term engagement
• Create initiatives that celebrate player stories, creativity, and shared experiences within the world of Sky, and promote a welcoming, inclusive community culture
• Support moderation and community health strategies that ensure all players feel safe, seen, and welcome
• Feedback & Insights:
• Design and manage structured beta feedback programs, gathering both qualitative and quantitative data to inform development decisions
• Translate community feedback into clear, actionable insights for the development team, helping align design intent with player experience
• Build regular reporting (daily, weekly, and monthly) to share trends in community sentiment, engagement, and overall community well-being
• Identify emerging themes, risks, or opportunities in community discussions and proactively surface them to the team
• Cross-Functional Collaboration:
• Collaborate across production, development, and other marketing groups to ensure community perspectives and updates are shared transparently and meaningfully
• Support patch notes, live events, and community announcements with messaging that reflects Sky’s warmth, optimism, and authenticity
• Help foster a culture of empathy and openness between the development team and our global community