Client Success Associate, Wonder
$70.5-88k
OTE
$60-75k
BASE
Plus equity
More information about location
3-5 days a week in office
Extraordinary food that comes to you
Open for applications
Extraordinary food that comes to you
1001+ employees
Open for applications
$70.5-88k
OTE
$60-75k
BASE
Plus equity
More information about location
3-5 days a week in office
1001+ employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- Bachelor’s Degree preferred or high school diploma/GED
- 2-3 years experience in account management
- Track record of building strong cross-functional relationships
- Strong interpersonal communication skills, both verbal and written
- Highly data-focused, with strong proficiency in Excel
- Marketing or SaaS Tech experience is a plus
- Resourceful, creative, and able to find innovative ways to achieve results
- Exceptionally detail-oriented and can multi-task
- Comfortable with ambiguity and change and thrives in a fast-paced environment (previous start-up experience a plus)
- Willingness to travel up to 25%
What the job involves
- The Client Success Associate is responsible for all aspects of the post-sales relationships and achieving goals with our campuses
- We’re looking for people who love growing businesses by solving complex operational and business problems. You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining programs, driving engagement with students, and managing senior relationships with university and food service operators
- Own the entire post-sales relationship with Grubhub Campus signed accounts
- Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services
- Project manage the operational set-up and deployment of each campus launch
- Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership
- Provide exceptional client service, proactively problem solve to identify and resolve any account issues
- Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support
- Closely monitor, measure, and report on key performance metrics in each market
- Use data to determine priorities for campus specific initiatives
- Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus
Application process
- We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from the restaurant to your home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. It aims to improve the standard of home-delivered food, both the quality of product – working with world-renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
Despite this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding, bringing it to a valuation of $7 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$600m
LATE VC
Mar 2024
$700m
LATE VC
Total funding: $2.1bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(Founder & CEO)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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