Engagement Manager, monday.com
$100-125k
+ Bonus potential; + Eligibility to take part in the company equity incentive program
More information about location
3-5 days a week in office
A global software company transforming how businesses run
Job no longer available
A global software company transforming how businesses run
1001+ employees
Job no longer available
$100-125k
+ Bonus potential; + Eligibility to take part in the company equity incentive program
More information about location
3-5 days a week in office
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- 3-5 years of experience as an Engagement Manager, Consultant, Solutions Engineer, or other client-facing role in B2B SaaS with significant experience selling or supporting professional services
- Expertise with industry standard work management, project management, and/or CRM platforms is preferred
- Experience scoping CRM engagements and/or consumption-based AI solutions is a huge plus
- Brings a builder mindset - creating new offerings, processes, and methodologies with the ability to assign clear success metrics for them that drive company business outcomes
- Experience with high impact sales enablement to drive behaviors and changes
- Understands technical project scoping, effort estimates, and how to write effective SOWs
- Can clearly articulate technical topics to non-technical audiences
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
What the job involves
- As an Engagement Manager at monday.com, you will play a pivotal role in driving the success of our Professional Services team offerings and supporting our efforts to expand our market presence
- You will be at the forefront of our commercial services strategy, collaborating closely with the sales team to drive service attach rates and ensure seamless integration of services into our sales cycle
- Your key responsibilities include being the go-to person for enterprise-level service engagements and commercial-related topics during pre-sales activities, enhancing our services portfolio, and offering to drive services selling and value to both prospects and existing customers
- Act as the liaison between the sales and services teams to develop and execute strategies for selling professional services
- Provide sales enablement, including training and coaching on effectively positioning and selling services during the sales cycle, while owning the services catalog
- Engage in pre-sale client conversations, understand their pain points and opportunities (perform scoping), and craft compelling documentation that showcase monday.com’s potential
- Lead the initial scoping process for prospective engagements, working closely with customers to understand requirements, define project scope, and match the right service to the customer specific needs
- Responsible for incoming NAM Services requests. Act as the primary point of contact for commercial services inquiries, providing expertise and guidance to both internal stakeholders and customers
- Work hand-in-hand with clients, partners, and the internal sales team to define project scope, ensuring alignment with expectations and resource availability
- Take ownership of the service proposal and statement of work creation process, ensuring accuracy, completeness, and alignment with customer expectations and company capabilities
- Collaborate closely with the services leadership team on team capacity and involve the right people to the pre-sales phase to assure accuracy of scope
- Monitor and analyze service attach rates, sales performance, and customer feedback to identify opportunities for improvement and optimization
- Collaborate with cross-functional teams, including Legal, Finance, Partnerships, and Revenue Operations, to drive alignment and support overall business objectives
- Stay informed about industry trends, best practices, and competitor offerings to continuously enhance our services portfolio and maintain a competitive edge
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.
Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2019
$150m
SERIES D
Jul 2018
$50m
SERIES C
Total funding: $234.1m
Company benefits
- Equity benefits
- Wellness benefits
- Pet-friendly office
- Work from home opportunities
- Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
Salary benchmarks
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